Noha Bishary Email & Phone Number

Cairo, Egypt

Project Management & Leadership• Successfully led and delivered over 10 large and complex localization and mastering projects for big and confidential clients within tight deadlines and budget constraints.• Implemented and optimized efficient project management methodologies (e.g., Agile) to streamline workflows and improve overall project efficiency.• Collaborated with high-performing teams of localization specialists, translators, and creative professionals.• Effectively coordinated with cross-functional teams (e.g., production, technicians, studios) to ensure seamless project execution.Localization Expertise• Deep understanding of localization best practices and industry standards (e.g., ISO) to ensure high-quality deliverables.• Proficiency in managing complex localization workflows, including translation, localization engineering, subtitling, dubbing, and voiceover.• Experience in localizing diverse content types (e.g., video, audio, games) across multiple languages and cultural contexts.• Successfully implemented localization strategies to expand clients' global reach and market penetration.Mastering & Post-Production• Expertise in audio and video mastering techniques to optimize content for various distribution platforms (e.g., streaming, broadcast, digital).• Ensured consistent quality and brand standards throughout the mastering and post-production processes.• Successfully delivered high-quality mastered content that exceeded client expectations and industry benchmarks.Client Relationship Management• Built strong relationships with clients through effective communication, responsiveness, and proactive problem-solving.• Provided exceptional client support by addressing their needs, concerns, and requests in a timely and professional manner.• Successfully negotiated contracts and managed client expectations to ensure mutual satisfaction and project success.

Cairo, Egypt

• Developed detailed project plans, including task assignments, timelines, and resource allocation, to keep projects on track and meet tight deadlines.• Implemented quality control processes to maintain the high standards of translation and localization, adhering to industry best practices.• Monitored project progress, tracked key performance indicators, and proactively addressed any potential issues or bottlenecks to ensure timely delivery of projects.• Maintained comprehensive project documentation, including project briefs, status reports, and change logs, to facilitate knowledge sharing and enhance future project efficiency.• Leveraged strong organizational and multitasking skills to handle multiple projects simultaneously and prioritize tasks effectively.Key achievements:• Successfully maintained daily delivery of marketing material translation throughout the entire year of 2020, ensuring consistent and timely delivery of localized content.• Optimized the work process by implementing an agile monitoring scheme for ongoing projects, resulting in efficient delivery of translations for six games without any deadline extensions in 2020.

6Th Of October, Al Jizah, Egypt

Provided exceptional customer service and support to small business clients of Vodafone UK, addressing their inquiries, resolving issues, and ensuring overall customer satisfaction.Handled a high volume of incoming calls and emails, promptly and professionally responding to customer queries, technical issues, and billing inquiries.Provided accurate and detailed information regarding Vodafone's products, services, and promotional offers, guiding customers in making informed decisions.Processed customer requests for account changes, upgrades, cancellations, and billing adjustments in accordance with company policies and procedures.Collaborated closely with other teams, including technical support, sales, and billing, to expedite issue resolution and ensure a seamless customer experience. Back Office Customer Advisor - Small & Medium Enterprise Account - Vodafone Uk Played a crucial role in providing exceptional support and service to small and medium-sized enterprise (SME) clients of Vodafone UK, ensuring their needs and requirements were met effectively.Worked in the back office, handling administrative tasks and providing support to customers through email, ticketing systems, and internal platforms.Assisted SME clients with a wide range of inquiries, including billing questions, service requests, account changes, and general account maintenance.Utilized Vodafone's internal systems and tools to update customer records, process service changes, and maintain accurate documentation of customer interactions.Consistently met performance targets, including SLA adherence, quality metrics, and productivity goals, while ensuring a high level of customer satisfaction.