- Minute by minute participation in conversations that surround our clients’ brand, product and services identified by active listening, social monitoring and ongoing research.- Answering comments and being a brand evangelist within a range of social properties.- Distributing or seeding content and promoting it within real-time conversations.- Flagging detractor/content threats and advocate/content opportunities to the team that are uncovered through direct interaction with consumers.- Liaising with internal client departments to frame responses as and when required.- Moderating content on owned media properties.- Inputting into the content strategies and owned property strategies, owning and evolving conversation calendars and production schedules.

- Minute by minute participation in conversations that surround our clients’ brand, product and services identified by active listening, social monitoring and ongoing research.- Answering comments and being a brand evangelist within a range of social properties.- Distributing or seeding content and promoting it within real-time conversations.- Flagging detractor/content threats and advocate/content opportunities to the team that are uncovered through direct interaction with consumers.- Liaising with internal client departments to frame responses as and when required.- Moderating content on owned media properties.- Inputting into the content strategies and owned property strategies, owning and evolving conversation calendars and production schedules.

Microsoft Windows- Minute by minute participation in conversations that surround our clients’ brand, product and services identified by active listening, social monitoring and ongoing research.- Answering comments and being a brand evangelist within a range of social properties.- Distributing or seeding content and promoting it within real-time conversations.- Flagging detractor/content threats and advocate/content opportunities to the team that are uncovered through direct interaction with consumers.- Liaising with internal client departments to frame responses as and when required.- Moderating content on owned media properties.- Inputting into the content strategies and owned property strategies, owning and evolving conversation calendars and production schedules.

Procter & Gamble- Implement the social media strategy, coordinating with stakeholders across the Company to ensure its effectiveness.- Manage social media campaigns and day-to-day activities. Duties include online advocacy, writing editorial, community-outreach efforts, promotions, etc.- Manage presence in social networking sites including Facebook, Twitter, and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed. - Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review, and report on effectiveness of campaigns in an effort to maximize results.- Regularly feedback insights gained from social media monitoring into the Marketing and Editorial teams, to help them evolve their strategies in a timely fashion.- Monitor trends in social media tools, trends and applications.

- Confer with clients by phone or in person in order to provide information about the service or the product.- Resolve clients' service complaints by performing activities such as resending assessment invitations, restructuring Job Patterns.- Deliver Training courses and seminars to increase product awareness and promote usage.- Determine charges for services requested, collect deposits or payments or arrange billing.- Ensure repeat buy and client retention through service excellence

- Meeting clients to discuss their advertising needs- Working with account planners on campaigns - Presenting campaign ideas to clients- Briefing the creative team who will produce the ads- Negotiating with clients, solving any problems and making sure deadlines are met- Checking and reporting on the campaign's progress- Managing the account's budget and invoicing the client