Nohely Labra Email & Phone Number

AUGUST 2022 - PRESENTCARD SERVICE SPECIALIST I, VERITEX BANK• Conducts regular audits of debit card transactions to identify and prevent fraudulent activity, supporting proactive fraud mitigation. • Analyzes transaction trends and provides insights to reduce disputes and enhance customer satisfaction. • Investigates and resolves debit card disputes. Ensuring timely, accurate chargeback processes.• Maintained accurate records of all dispute resolution activities, ensuring adherence to industry regulations.• Maintains up-to-date knowledge on Visa/Mastercard chargeback guidelines, fraud prevention and banking regulations. • Provides outstanding support across live chat, telephone and ticketing systems.• Processes credit card applications with a focus on accuracy and regulatory compliance. • Effective collaborator with cross functional teams, contributing to continuous improvement and customer focused solutions.

AUGUST 2019- AUGUST 2022FINANCIAL SERVICE REPRESENTATIVE, VERITEX BANK• Delivered outstanding customer service by addressing client inquiries and resolving account related issues. • Managed account openings, closings and maintenance. Ensuring accuracy and adherence to regulatory requirements across checking, money market, IRA and CD products. • Built and maintained strong client relationships to support retention and satisfaction. • Assisted with daily balancing reports, managing transactions exceeding $100,000.00. • Contributed to operational accuracy within the branch.

Dallas/Fort Worth Area

FEBRUARY 2013 – AUGUST 2019STORE MANAGER, ACE CASH EXPRESS• Oversaw day-to-day operations of a check cashing store, ensuring strict compliance with company policies and regulatory requirements. • Supervised and trained staff, resulting in a 15% increase in productivity and operational efficiency. • Managed a portfolio of 150+ loans per month, leading initiatives that boosted store revenue up to 50%. • Verified financial documents and handled loan proposals from initiation to closure.