Nokulunga Mncube Email & Phone Number

I am a highly driven, resourceful, analytical, ambitious, customer-centric, and hardworking Senior Service Consultant with over 10 years of verifiable work experience in the banking environment, assisting clients in managing their finances better, and seeking a financial administrative role. I am an effective, diversified individual who possesses a high sense of moral integrity, loyalty, and honesty as well as a considerable amount of knowledge and experience in interacting with customers to handle their financial needs, identifying opportunities to convert clients to banking with Capitec, processing and maintaining client savings accounts, selling and provide information on a variety of products and services and handling any complaints. My skills also include debit order tracking, client affordability assessments, monthly sales leads, card personalization and issuing of cards and coordinating the replenishment of ATMs, drop safe clearance and waste tray clearance. I am passionate about digging into data, spotting discrepancies, and setting things straight. I am adaptive, have excellent attention to detail, and have quick and successful responses to ever-changing environments and situations, to consistently achieve goals within critical sales project deadlines coupled with great computer literacy and organizational skills. As an individual, I pride myself on having strong analytical, customer-centric, communication, problem-solving, interpersonal, persuasive, and relationship-building and management skills, and contagious enthusiasm, a great team player and a leader, who can successfully drive and manage all Sales and Service Consultant projects from start to finish in line with the company’s vision.

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  Senior Service Consultant

  Capitec Bank

  Feb 2014 - Present

  o Responsible for selling Global One by following CEO (client service, energy and ownership), principles and behaviours.o Conduct client affordability assessment by studying the bank statement, identifying and capturing extended obligations.o Ensure all payslip information is captured on the system accurately and by company policy.o Applying the credit estimate to quickly determine if the client qualifies for credit or not, thereby processing the queue and reducing client waiting time.o Responsible for continuously identifying opportunities to convert clients to banking with Capitec by addressing all potential client concerns.o Convert clients to banking clients by sharing banking cost comparisons and benefits with the client.o Responsible for tracking the debit order submissions on S-Track by proactively monitoring successful/unsuccessful debit order submissions and liaising with the client.o Execute telemarketing by the telemarketing system theme and script, using CEO principles and behaviours.o Provide BM with potential employer sales leads.o Accumulate, capture and follow- up on referred client information for marketing purposes.o Participate in marketing/ promotional activities by assisting the acquisition/ employer sales team with branch take-on.o Responsible for opening and maintaining client savings accounts.o Receive and renew all relevant documentation from the clients.o Check the completeness and validity of documents.o Capture documents and client information on the system.o Print contracts and ensure that they are signed by clients.o Continuously maintain client account information and files.o Process client enquiry requests in a timeously manner.o Analyze client customer service operations and identify areas for improvement.o Develop and implement strategies to improve customer satisfaction, first-call resolution, and net promoter score.