Nokuthula Dlamini Email and Phone Number

• Operations management- Ensuring that the day-to-day operations in the client environment run smoothly- Assist in preparing, revising and submitting operation reports- Engage with the client about customer service issues or queries• Continual service improvement• Maintain relationships with clients and monitor satisfaction• Management of compliance with SLAs - Analysing SLA trends and key measurements that may impact current or future performance. - Working… Show more • Operations management- Ensuring that the day-to-day operations in the client environment run smoothly- Assist in preparing, revising and submitting operation reports- Engage with the client about customer service issues or queries• Continual service improvement• Maintain relationships with clients and monitor satisfaction• Management of compliance with SLAs - Analysing SLA trends and key measurements that may impact current or future performance. - Working with SLA Manager to prepare for planned outages, proactively manage and rapidly remediate unplanned outage issues and identify duplicate outages to avoid double penalties. • Contract management• Service level management• Manage user satisfaction• Problem coordination:- Reviewing incident requests in order to identify problems- Ensuring that problems progress through the Problem Management process in a timely and prioritized manner.- Ensuring that the information entered in the RCA document is accurate and complete- Engaging with technical staff or problem manager/process owner to spot trends in incidents.• Service Lifecycle management Show less

Relationship Building and Maintenance with bcx Clients

Taking callsScreening the calls that come to the boss Keeping track of correspondenceTaking care of visitors. Arranging meetings and taking care of cancellations Taking minutes, dictation and other such tasks Keeping track of purchases and storage of office supplies Deciding on administrative and secretarial matters Planning events and promotions

Desktop support.Second level user support according to the required SLA. Ensuring network security. Deploying new users.Execution of daily work orders according to the required SLA. Working with Service Desk. Systems support and maintenance .(Fidelio,Opera,Midas,Netviewpoint,Micros,Accpac