• Respond to customer inquiries in a timely and professional manner, either by phone, email, or in person.• Enter and update into database accurately and efficiently.• Verify accuracy of data before inputting • Address customer complaints with empathy, patience, and a focus on problem resolution.• Utilize a thorough knowledge of products, services, and company policies to help customers make informed decisions and take appropriate action.• Generate sales leads and refer customers to appropriate sales personnel.• Follow up with customers to ensure satisfaction with products and services.• Document customer interactions in a customer relationship management (CRM) system.• Maintain a comprehensive knowledge of competitive products and services.• Research and resolve customer issues using internal resources.• Track customer feedback, complaints, and inquiries and update records accordingly.• Assist with other duties, as needed, such as administrative tasks.

• Data Capturing and Customer Service : Verifying and Update client's information : Customer Service : Inbound and Outbound call Centre and Data capturing• Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity• Wrote and maintained technical and functional specifications to document database intentions and requirements

Sales AssistanceScent sations Fragrance, Johannesburg, South Africa• Sell products to the customers : Merchandise stock : Cash register : Stock taking and Sales• Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by 15%• Met and exceeded revenue goals by 60% through generating new leads and identifying new clients• Achieved 80% of goal through suggestive selling and upselling• Capitalized on customer up-sell opportunities resulting in 40% increased revenues• Helped customers locate products and checked store system for merchandise at other