· Respond to low rated customer satisfaction surveys from different touch points of the business.· Recover customers from bad experiences and resolve their any sort of queries· Educate and inform customers of the business processes· Assist in resolving technical, system related, billing and account queries.· Establish and escalate responsible stakeholders for unsatisfied customers.· Interact with different customer care departments such as field services, finance, service desk, DSTV Africa and decoder payment plan to resolve customer queries.· Giving feedback to the business in a form of a report to establish the gaps.· Retaining customers that want unsubscribe from the business.· Give courtesy calls to customers and a reason to continue with the business.

I'm working on General, accounts, technical...now moved to extra view.....doing box office and mobile next

i was assisting customers in getting their beauty products and make up that is best for their skin, i was cross selling and up selling, i was doing stock withdawal daily, i was ordering stock, i was maintaning my department by keeping it clean.

i was assisting customer in paying for their groceries.