Case Consultant
Current- Effectively answers questions related to existing contracts and products providing accurate, detailed and complete information- Coordinates and monitors workflow procedures with various departments to effectively complete service requests- Develops and maintains a positive working relationship with agents / producers as well as internal and external clients- Develops and maintains advanced level of knowledge regarding current and discontinued products as well as current processes and procedures- Analyzes trends in requests from agents, producers and clients in order to identify and mitigate risk to the Enterprise including, but not limited to, anti-money laundering, privacy concerns, premium financing and unethical practices