Nolan Buzbee Email & Phone Number

United States

Fairhope, Alabama, United States

Collaborated with 6 third party companies to set up demos, get quotes, manage administration tasks, and create research reports on what would be the best fit for the company.Partnered with 3 different hardware distributors to send hardware to 8 different countries such as France, Denmark, Belgium, U.K., Mexico, U.S., Serbia, Philippines to meet business needs.Configured Intune, Rapid7, and Solar Winds into the Azure environment, collaborating with IT to create enterprise apps, virtual machines, dynamic groups to integrate 160+ employees into these applications.Enrolled 160+ devices into Intune and Rapid7 by migrating them from local AD to Azure AD, Entra ID, backing up files to each employee’s OneDrive, completing the process in 1-2 hours per device.Managed equipment like Cisco firewall, laptops, and routers for 160+ users, resolving issues like reconfiguring the firewall after power outages and rerunning faulty ethernet cables to restore internet.Monitored computer systems by scanning devices and reducing vulnerability scores, lowering the number of users with 100+ vulnerabilities from 10 to 2, and those with 50+ vulnerabilities from 60 to 10.Managed ticketing system documentation to keep ticket times down to 5 minutes starting on the ticket.Provided on-call remote technical support for hardware and software issues, resolving 10-20 employee issues daily and ensuring disruption to operations while also responding to inquiries via Helpdesk.Provided Remote technical assistance for 160+ users located in 7 different countries.Mobile Device Management for 160+ devices via Intune.Patch Management via Intune.