• Accounts Receivable, Payable and Bank reconciliations • Budget monitoring and cost control of active projects • Review and audit suppliers and contractors• Bill of Quantities and take offs• Purchase order and system maintenance of pricing data • Follow up with debtors and retentions recovery• Warehouse maintenance and stock control, including systems improvement (barcoding system), adding new product lines, and negotiating pricing.

• Scheduling of 80 to 90 active projects over different stages of the pool building process, including tilers, pool plumbers, concreters, and steel fixers• Organise and maintain invoicing schedules and monthly budget targets• Weekly coordination of a team of 4 to 5 pool builders to complete projects as required by project timelines.

• Active communication with clients to enhance their experience of the pool building process, including coordination of client landscapers with • Ensure that project specifications are followed onsite and to raise variations where changes occur onsite outside of contract scope• Coordinate delivery of materials and resources to site and contractors to start works as per project plan• Ensure trades and contractors abide by OH&S regulations, especially on commercial sites.• Organise permit inspections and liaise with building surveyor where required

Coordinate, plan and allocate resources with Construction department to build multiple unit developmentsUse of MS Projects to track deliverables and ensure projects are on track and within budgets.Apply for, organise, and manage service connections and other council requirements (road occupancy) to development.Manage and finalise defect claims for completed projects.Manage and adjust contracts and variations, including changes to architectural plans during planning and building phases.Assist Construction department with organising fit off and completion materials.Organise site meetings with clients and carry out final inspections before handover.

• Allocate and schedule repairers, using a dedicated Australia wide claims management system.• Analyse and interpret reports and relevant PDS (product disclosure statements) to communicate outcomes with clients and insurance companies.• Receive and make inbound and outbound calls to provide a first call resolution on every call where possible.• Work with colleagues to achieve team goals in terms of call volume and minimal wait times.

• Manage a diverse portfolio of insurance repair claims from small value, single trade repairs to large / complex claims, including high-risk claims (asbestos / mould / bio hazards / structural engineering). • Allocate and manage trades from a dedicated supply chain and / or internal trades in conjunction with a construction supervisor to finalise repair claims within specified KPIs from insurers.• Report variations (changes to the scope of repairs), claim settlement options and update the insurance company on progress of claims.• Ensure repair compliance with all relevant building regulations and codes (building permits, asbestos clearance certificates, OH&S requirements with working from heights).• Compile and review costs before submitting claim to accounts for invoicing.• Liaise with stakeholders (insureds, insurers and trades) to answer queries, requests, inform and manage expectations.• Escalate and manage customer complaints and review any rectification issues.

• Setting up of new office in Adelaide by creating and forging relationships with local trades, brokers and insurance assessors.• Assist SA Operations Manager with training new staff, complex claims management and customer complaints.• Assist Construction Team with allocating trades from a dedicated supply chain to complete insurance repairs within insurance specified KPIs.• Reporting and updating the insurance companies on repair claim progress, including variations, claim settlement options and rectifications.• Liaise with insureds to provide updates on trade allocations, material orders and claims progress.

• Provide assistance and training to Melbourne based reporting team for interstate claims.• Review reports from internal and external estimators to ensure compliance with insurance policy guidelines.• Liaise with insurance companies to manage customer queries and disputes regarding reports and scope of repairs.

• Review reports, scope of repairs and costings provided by estimators and external contractors to ensure accuracy and compliance with insurance policy guidelines.• Organise specialist reports (electricians, plumbers, engineers, etc) to determine cause of claim damages.• Evaluate property risk during initial call and after report receipt to determine if emergency repairs are required to prevent further claim loss.• Submit reports to relevant insurance policy portals within required KPIs• Liaise with relevant stakeholders (insurance companies, insureds and specialists) to respond to queries, inform and provide updates.• Provide training and feedback to estimators and external contractors to improve quality and timeliness of reports

• Manage a single insurance company portfolio of claim repairs, reducing average life cycle of repairs from 61 days to 21 days (KPI requirement) within 3 months.• Organise and allocate works to an internal trade base of 6-10 various skilled contractors to complete claim related repairs within KPIs designated by the insurance company.• Providing feedback to Construction supervisor on claim repair progress and addressing any defects noted by the customer.• Reviewing claims cost and reporting any variations to the repair scope.• Liaising with various stakeholders to ensure timely communication and updates on progress of insurance claim.

• Manage a crew of 6 to 8 food and beverage attendants to service a busy cafeteria environment, including rostering and wages.• Organise and manage stock levels to ensure operation efficiency on a weekly basis.• Provide training and feedback to staff to keep consistency in standards and service.• Manage customer feedback and complaints.• Ensuring cafeteria is clean and food preparation is carried out in line with food hygiene standards.

• Create and manage external trade relationships with Construction Manager.• Assist General manager with customer complaints, reporting and contracts.• Manage a diverse portfolio of insurance claim repairs with multiple insurers and brokers.• Liaise with insureds, insurance company and external trades to provide claims progress updates and allocation of resources to finalise claim repairs.• Provide training to new estimators to adhere to internal reporting standards and insurance company requirements.• Provide training to new administration staff members and provide feedback.

• Provide inbound customers with internet solutions for Telstra Bigpond Internet products and services.• Up selling service add-ons.• Manage customer enquiries and complaints.• Liaising with technical support and field technicians via Linux services to ensure work orders are delivered correctly. • Use multiple software programs to finalise orders and ensure delivery of products.• Liaise with customers to retain their patronage or transfer their services to Telstra.

Park Lounge (VIP Lounge), Trilogy and Radii Restaurant, Conferences and Banquets and Room Service, Reception• Up selling of hotel products and services• Food and beverage service• P.O.S transactions • Managing client and customer relations• Managing stock and inventory levels

Spring Racing Carnival (Flemington Race Course), Kooyong Classic, Australian Formula One Grand Prix2003 - 2005• Food and beverage service• Bar and alcohol service• Co-ordinating event timetables with service delivery

Australian Tennis Open2003 - 2005• Food and beverage service• Bar and alcohol service• Co-ordinating event timetables with service delivery