Michael Nolan Email & Phone Number

Woburn, MA, US

• As the VP of Operations and Partner Enablement at SBLI, I play a pivotal role in inter-departmental collaboration, optimizing service technology, and enhancing customer service capabilities. My expertise in SBLI's.
• Lead the Customer Experience, Claims, Process Optimization, and Partner Enablement/Onboarding teams, ensuring high satisfaction for policyholders and distributors.
• Utilize data analytics to influence business decisions and operational improvements.
• Provide comprehensive support for Distribution brokerage in policy administration, licensing, and payment processes.
• Spearhead continuous improvement in training and knowledge management.
• Play a crucial role in Agile team leadership, contributing to product enhancements and new offerings.

Baltimore, Maryland, US

• In my role as Director of Program Management, I led a dynamic team in managing and executing strategic, global programs across various business units. My focus was on delivering exceptional results through effective.
• Led and executed complex, cross-functional programs, ensuring alignment with business strategies.
• Provided expert guidance in program management, including project planning, execution, functionality, quality, cost control, staffing, and resource allocation.
• Developed and managed a team of professionals, aligning their goals with departmental and organizational objectives.
• Drove all aspects of program and project management for key strategic initiatives.
• Contributed to PMO governance, offering insights on reporting, project assessments, and monitoring the health of critical projects.

Zurich, ZH, CH

Leader responsible for establishing, directing resources, and leading all aspects of project solutions, strategic planning, operational excellence, TPA optimization and enterprise-wide strategic initiatives from planning through execution. Organization is in a rapid growth state focusing on risk technology and various insurance offerings sold B2B2C through.

Radnor, PA, US

Responsible for the business’s Strategic Programs Office, which delivered portfolio management (over $175M) with agility, strategic planning, digital transformations, business integration (M&A), operational effectiveness, and senior consulting for all functional areas. Collaborated with leadership on department and market goals while driving the current.

Boston, MA, US

Managed the Information Management and Data Governance functional project team which delivered strategic and business critical solutions within Liberty Mutual Benefits. Responsibilities included planning, execution, portfolio oversight, resource accountability (internal/external), and vendor consultant engagement. Reported to the Executive Leadership Team.

Boston, MA, US

Directed full journey operations within Liberty Mutual Benefits, a startup focusing on group/employer benefits within Commercial Insurance. Conceptualized immediate and long-range needs of the portfolio, negotiated project objectives and direction with senior leadership, managed the cadence and capacity to execute on strategic deliverables and leveraged.

Boston, MA, US

Responsible for the Life Company portfolio (business and technical) to support strategic and tactical objectives, inclusive of project delivery, customer journey design, commercialization, dashboard reporting and senior leadership engagement. Accurately reported project status, prioritized escalation points and managed project resources. Administered.

Boston, MA, US

Primary resource for numerous firm-wide projects within the Corporate Strategy and Planning organization. Tasks included process improvement, scope definition/approval, planning, strategy adherence, executive communication, implementation, and control. Presented self-discovered analysis and solutions to leadership for optimized and streamlined operations.

Accountable for the operations, marketing, infrastructure and financial oversight of the non-profit school for a 3-year term.

New York, NY, US

Led multiple departments and staff across three offices (Boston, New York & New Jersey), approximately forty employees. Tasks included strategic planning, business/spend analytics, operational excellence, vendor management, budget adherence, process improvements, objective achievement, and project management for the Partners. Pioneered and drove a.

New York, NY, US

Managed the Financial & Project Management departments, staff, and objectives. Functional priorities included budget planning & analysis, vendor review, monthly management reporting, tactical and strategic project management, and department financial reconciliation.

New York, NY, US

Delivered firmwide projects from concept to completion. Collaborated with the senior team and Partners on objective planning and execution of those prioritized objectives. Communicated with all stakeholders and leveraged internal and external business relationships which drove the successful completion of all initiatives.

Strategic Leadership Experience

Bachelors In Business Administration, Marketing