Nolan Mueller Email & Phone Number

Cleveland, OH, US

Wickliffe, Ohio, US

• Provision users and roles through custom IDM tool built on Microsoft Identity Manager
• Diagnose and resolve authorization issues through system logs (SU53, STAUTHTRACE)
• Collaborate with internal SAP and Business Process teams to gather access requirements, design, test, and deploy security roles and Fiori tiles across various SAP systems (S/4, GRC, ECC, BW/BOBJ, HCM, CRM, Gateway.
• Assist Internal Controls group by managing SAP GRC security artifacts like the Segregation of Duties (SOD) Ruleset and Emergency Access Management through mitigation control application, sensitive access monitoring.
• Lead internal and external SOX (Sarbanes–Oxley) audits by preparing information requests and reviewing key controls, including SAP Administrative Access, SAP Role Review, and User Access Review
• Serve as security lead for full project lifecycle implementations, including SAP ECC in the India and Middle East regions, the migration of dual-maintenance SAP Fiori to an embedded system, and driving critical SAP.

Wickliffe, Ohio, US

• In addition to my role as an SAP Security Analyst, I lead our IT Student Program, overseeing the recruitment, onboarding, and development of a diverse cohort of co-ops and intern students

Wickliffe, Ohio, US

• In addition to my role as an SAP Security Analyst, I assist in running our IT Student Program to help the organization hire diverse and top talent
• Interview and recruit qualified applicants for technical co-op and internship positions
• Assign students to teams and projects that best fit their interests and the IT organization’s needs
• Mentor and empower young professionals in their journey to join the workforce after graduation

Wickliffe, Ohio, US

• Coordinated IT General Controls audit through information requests and providing documents
• Collaborated with key players outside of the IT department to complete the audit
• Supported the initiation of a formal ISMS Risk Management system from the ground up
• Reviewed Records of Data Processing Agreements to ensure data privacy compliance
• Developed the workflow and logic for ServiceNow work requests for the Risk Management team

Wickliffe, Ohio, US

• Monitored queue of reported Phishing emails and remediated any malicious e-mails
• Compiled a data map of our log sources including retention policies and paths
• Chaired a total of 2.5 hours of weekly meeting agenda to discuss security events and changes
• Reported a Termination Review weekly and a daily shift turnover to a global team

Wickliffe, Ohio, US

• Administered thousands of users by creating, maintaining, and deleting user accounts
• Corrected authorization errors through SU53 logs and ST01 system traces of user accounts
• Modified and created roles with complex design restrictions and authorizations
• Transported changes through deployment environments of many systems like S/4 and Gateway
• Entered newly created transaction code data into a new GRC ruleset

Wickliffe, Ohio, US

• Operated the front desk of the Solutions Center and assisted walk-in IT incidents
• Assisted users with software installs and hardware configurations
• Ensured LAN connectivity in the office buildings and throughout the chemical plant
• Commissioned over 100 new laptops and desktops to users who required an upgrade

Wickliffe, Ohio, US

• Decommissioned hardware to ensure all proprietary information was secured before removal
• Audited the global network and created a list of all primary and backup lines, including their speeds
• Implemented network technologies in the corporate office and remote sites in Northeast Ohio

Mayfield Village, OH, US

• Utilized technical and customer service skills to assist Agents over the phone
• Supported Quoting software and ForAgentsOnly.com Website

Bachelor Of Science - Bs, Cybersecurity

Internet Programming And Development