· Partnered with Product Support and Customer Success Teams to investigate, debug, and resolve 41% of customer-facing issues in startup’s e-commerce SaaS web application, improving overall user satisfaction· Collaborated with Product Design Team to develop pixel-perfect reusable, scalable interface components employing TypeScript interfaces, React props, and Material-UI library, adhering to Figma wireframe standards· Improved Manage Subscription and Payment Details workflow, minimizing revenue loss from canceled subscriptions and subscription plan downgrades· Optimized Shopping Cart and Checkout experience by implementing UI enhancements, resulting in an increase in average order value and total sales· Participated in code reviews, standups, and post-sprint retrospectives to identify areas of improvement and optimize team collaboration

During the pandemic, I finally decided to monetize something I'm passionate about and have a lifetime of experience doing: playing video games!What started as a guy livestreaming video games grew into an international, diverse community with a following of over 10k+ across numerous platforms. I actively engaged with live audiences 12 - 24 hours every weekend, providing both planned and impromptu entertainment while cultivating a Safe Space community. By leveraging social media, I also increased traffic to the livestream and promoted community growth & engagement by filming, editing, and posting original content on Facebook, Instagram, TikTok, and YouTube throughout the week.Our commitment to promoting diversity and inclusivity is at the very core of our community. Through fundraising events, we raised over $1000 for victims of anti-Asian hate gun violence. Collaborating with other live streamers and their communities, we also raised over $4500 in donations for The Trevor Project, "the leading suicide prevention and crisis intervention nonprofit organization for LGBTQ young people." We have also joined The Kindness Collective, a Twitch team fostering positivity and kindness within gaming communities.

As the Co-Host and Social Media Manager of a home-based DIY entertainment podcast, I collaborate closely with my fellow Host, Nadia Guerreiro, to curate a compelling audio experience centered around a beloved TLC network reality-TV show. Together, we record thought-provoking episodes and post engaging social content that cater to fans of the show.Demonstrating our podcast's popularity, we consistently attract a robust audience of 600-900 listeners per episode upload, showcasing a strong and dedicated following. Our collective efforts have resulted in an impressive total of 31,581 streams and downloads across various podcast platforms, highlighting the widespread appeal of our content.I take pride in fostering a vibrant online community through active engagement on Twitter and Instagram, connecting with over 3500+ followers and growing. Additionally, our podcast's success has led to impactful collaborations, including a successful campaign with Manscaped and co-hosting opportunities with other podcasters in the same niche.Ranked #5 on Feedspot.com's 20 Best 90 Day Fiance PodcastsListed on Screenrant's Top 10 Best Podcasts For Fans Of 90 Day Fiance

· Delivered remote technical support and managed chat moderation, ensuring seamless customer interactions within the FinTech startup’s blockchain/Web3 community· Collaborated with Project Founders and Global Support Team to gather customer feedback and shape the project roadmap, driving community growth from 150 to over 32,000 members through targeted engagement strategies· Educated new members on technical product features and project goals by translating complex information into clear value propositions, driving sales and increasing floor value by 540%

· Served as direct line of support for the Managing Partner/Director, ensuring 100% incident response and resolution· Installed and configured Cisco Meraki network, enhancing security and achieving 99.9% network availability· Led initiatives to consolidate documentation, achieving 30% reduction in redundancy and improving information consistency 20%

As Project Technical Lead:· Facilitated the rollout of a new Facilities/Office Management tool to 6 BCG Pilot offices· Delivered technical demonstrations to 1500+ users, promoting customer interactions, driving product conversations, and influencing feature implementations with project team· Trained over 1500 users, managed and configured the inventory of more than 400 endpoints to ensure efficient and seamless room/desk booking for staff

· Manage incoming support requests and deliver phone, email/chat, onsite technical support in a 24x7 global environment supporting 2000+ end users