Nolan Pinto Email & Phone Number

Mumbai, Maharashtra, India

• Sets goals and objectives for team members for the achievement of operational results
• Manages experienced professionals who exercise latitude and independence in assignments
• Influences others outside of their own job regarding policies, practices, and procedures
• Contributes to policy and strategy implementation for short-term results
• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic team

Mumbai, Maharashtra, India

• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of… Show more
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand

Mumbai Area, India

• Focus on partner satisfaction and improving partner experience.
• Conduct training sessions within team to share process and product updates.
• Manage and respond to all partner escalations in a timely and helpful way
• Manage partner escalations and communication with internal and external teams
• Maintain recordkeeping to allow for tracking of key metrics
• Act as an advocate and voice of the partner for internal teams.

Mumbai Area, India

- Manage and respond to all inbound partner communication in a timely and helpful way - Drive timely effective resolution of partner escalations - Communicate statuses, next steps, and requirements with partners and internally- Maintain accurate records for reporting of relevant metrics - Interact with internal stakeholders to meet partner needs: Service.

Mumbai Area, India

- Promote product adoption and success through regular communication, training, demonstrations and evaluations- Work with Sales counterparts to meet sales objectives- Focus on partner satisfaction and growth; help partners fully utilize product capabilities- Conduct training sessions with individuals and groups- Manage and respond to all inbound partner.

Mumbai Area, India

- Attending emails, responding to partner queries.- Handling inbound/ outbound calls with partners.- Managing the team's roster, leaves, breaks etc.- People management feedbacks, huddles, improvement of technicians skills- Value add to team and organization by suggesting and improving service & product.

Mumbai Area, India

· Managing HR Responsibilities for 8 - 10 support analysts. · Build collaborative relationships with various Application Support, Platform Support, and Line of Business partners to share and update application knowledge. · Drive the process the adherence during any Incident Handling· Participate in the Incidents to ensure that all parties contribute to the.

Mumbai Area, India

· Piloted the batch for Online Banking technical support. Part of the job also included escalating issues and follow-up with the clients for any pending issues.· Also cross trained for two different processes which dealt with brokerage products and financial plans.

Navi Mumbai, Maharashtra, India

· Handling outbound and inbound calls for credit card sales and inquiries.· Piloted the first inbound sales campaign for the client.· Responsible for training and mentoring of new hires

Mumbai Area, India

B. Com

Hsc, Commerce

Ssc