• Head manager of Retail, Ticketing/Box Office and Floor Operations• Lead full-time - including Retail, Coordinators, Museum Associates & Docents • Collaborate with HR and Floor Coordinators to hire and train new museum floor and retail staff• Work closely with Security to ensure protocols are followed by staff and visitors• Communicate regularly with Chief Engineer to ensure facilities and all exhibits are in working order; oversees museum janitorial porters• Prepare and disseminate monthly reports to track general admission, retail sales/inventory, visitor feedback and evaluation surveys.• Responsible for external visitor communication, including voicemail and email

• Graduate of Traditions and Step into the Magic• Operated Indiana Jones attraction to serve thousands of guests daily• Crowd control setup at Disney parades & pyro

• Responsible for the creation, setup and implementation of the NJ cluster grand opening for the Admissions Department• Managed and coach two direct reports (Admission Team Leads) through skill development and work plan execution; while overseeing team of 9 front line staff members• Ensured the smooth entry of +1000 daily guests, making the NJ cluster the highest profitable region in North America in year one• Developed standard operating procedures and trained team on proper execution• Served as on-site Duty Manager. • Self Taught in Accesso Ticketing, Accesso Passport, Accesso Reporting, and Accesso Support

• Interacted and engaged with fans for on-site and off-site events to ensure a rewarding customer experience• Helped to build and breakdown the Red Bull Boulevard for game day activities for fans• Worked across a variety of departments in preparation for events

• Managed the day-to-day travel needs for Sport and Entertainment clients while delivering exceptional service and ensuring total client satisfaction and retention• Recorded and prepared financial invoices, reports, & itineraries for accounting purposes• Responsible for all travel aspects of the client including flight, car, bus, tour, train, & hotel needs

• Provided ongoing training, coaching, and supervision for >115 Associate staff and volunteers from all over the world• Established short and long-term objectives and evaluate performance of assigned Associate staff• Ensured the appropriate and thorough training of Associate staff, including the provision of professional development that addresses individualized needs.• Scheduled Associate staff and volunteers on a daily and weekly basis.• Participated in the writing, acting, shooting, editing, and creation of cross promotional videos to enhance the guest experience• Ensured the efficient and effective staffing of designated spaces during public operating hours.• Oversaw staffing and the high quality presentation of designated spaces during public operating hours,including both appearance and functionality.• Addressed guest concerns and facilitate positive outcomes• Elevated the quality of the guest experiences• Advocated for specific improvements to the facility, exhibits, wayfinding, operational processes, etc.• Liaised with other departments, to enhance the guest experience, resolve immediate operationaldeficiencies, and to address atypical guest situations.• Assumed a leadership role in emergency situations.• Lead Associate Team meetings and discussions to disseminate information, conduct operationsplanning, celebrate individual and collective achievements, improve relationships, etc.• Contributed to the development and implementation of staff incentive and recognition programs.• Drafted standard operating procedures for the staffing of exhibitions, theaters, welcome and orientation areas, dining areas, and other Associate Team duties.• Participated in the recruitment and interviews of Associate staff• Assisted with special events and programming as needed.

• Enhance the experience of >1000 guests daily at a large, interactive science museum, through effective communication, rapid problem-solving, entertaining presentations, positive interactions, and smooth execution of events and programs• Develop and maintain a thorough knowledge of complex exhibitions; in specific, learned to complete the Rubik’s Cube in under two minutes in order to better interact with guests during the “Beyond Rubik’s Cube” special exhibit • Trouble-shoot technical and operational problems to ensure positive visitor experiences • I-Beam and Imax/3D Certified• Help Train new associates

• Marketed life insurance via multi-platform marketing campaign: phone, direct mail, email, and & web.• Consulted with clients to assess their goals and recommend optimal solutions. • Consistently met or exceeded targets for sales and conversions. • Increased Ohio state sales by 10% in a single year through a highly effective direct mail marketing campaign.

• Optimized client hardware systems at large employee sites to reduce cost and increase effectiveness of copy/print networks. Served as primary contact between Xerox and client sites to provide superior consumer service and product solutions. • Analysed hundreds of data points at each client site in order to provide hardware and networking recommendations.• Served as team leader of 12-person team responsible for meeting client needs on strict deadlines. Organized logistical plans and arrangements, including travel, budgeting, and equipment shipment and availability. • Extensively trained in electronic data collection methods including: Asset DB, Microsoft Visio, Microsoft Excel, Xodat & XOS optimizer.

• Assisted artists, band managers and tour managers to help ensure production quality of music concerts.• Performed wide variety of unpredictable tasks under strict deadlines.• Excelled in multi-tasking, adapting to performers’ needs rapidly and creatively solving problems.

• Supported production of TV performances. Conducted a variety of tasks including lighting, stand in, grip, acting, and production assistance.