• Effectively built rapport and credibility with customers over the phone.• Interviewed clients during my in-house presentations to identify what products and services they would best qualify for based on their particular health and finances.• Built genuine relationships with my clients, ensuring I was always available if they had any queries.• Cross-sold Mutual funds, IRA’s and various other financial planning products.• Attention to detail was vital when submitting customer applications to ensure I was in compliance with California law.-Attained my California life and health insurance license.

• Improved my phone skills by handling up to 150 calls per day.• Empathized with policyholders and third parties to ensure the claims process was as clear and stress free as possible.• Pro-actively completed my allocation of claims by establishing liability and processing the relevant financial transactions.• Regularly was awarded as the top sales negotiator on my team for convincing customers to use our recommended repair centers which saved the company money.• Attention to detail was vital throughout the claims process in order to establish liability.• Promoted by management to become a senior claims adjuster which involved training and educating new employees on the team.Examined claims forms and mediated disputes between carriers and clients.Completed my insurance exams and became a ''Certified insurance practitioner''.

• Enthusiastically communicated and aided customers which contributed to increased personal sales.• Quickly adapted to the cultural differences associated with working in another country.• Effectively used the public transport to get to work, ensuring I was punctual throughout the Summer.• Showed a high level of commercial and financial awareness at the cash and wrap.• Working abroad brought many improvements to my skillset. Experiencing working in a different culture and accepting different work practices lead to me becoming a more mature and well adapted person.

Business graduate from the University of Limerick,Ireland. Insurance and Risk Management is the major option I pursued and I chose Entrepreneurship as my minor option. Insurance and Risk Management is a degree covering Risk Analysis, Insurance and Risk, Insurance Law,Insurance Claims and Life Insurance. I have a genuine interest in insurance and am dedicated to pursuing a career in this field.

• Operation of the checkouts enhanced my communication skills through talking with customers.• The excellent customer service applied within the store highlighted to me the importance of it in a business.• Training less experienced staff helped to improve my leadership and motivational skills.• Progressed from a junior to a more senior role with increased responsibility, including the opening and closing of the premises.