Nolan Perry Email and Phone Number
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With over a decade of experience in building new teams from scratch and forging relationships between customers and brands, I'm currently immersed in digital transformation and integration at Sutter Health, leading a team to advance online reputation management and customer care across the Sutter network. Previously, I helped develop one of the best social media teams in the business at University of Phoenix, building to over 2 million fans on Facebook. In my current role and through speaking at various national conferences, I provide thought leadership and practical expertise on driving the development of digital products to enable exceptional customer experiences. I love data, am passionate about leadership and building those around me, and am self-driven to exceed most any goal or metric I’ve been given. ★ What You Need to Know ★As a proven leader who learns quickly and gathers the resources necessary to achieve results, I have a keen ability to identify workflow inefficiencies and work through them while secretly plotting to eliminate them. Team building, process improvement, and efficiency are my passions and I often geek out building spreadsheets and reports. I love organization and consider a trip to The Container Store a reward for good behavior. My level-headed personality means no drama when working with diverse individuals and cross-functional teams.★ Objectives ★In addition to always increasing my ability to lead and grow successful teams, I'm passionate about combining social and experiential interactions to build stronger relationships for brands and customers. I'm especially interested in innovative new ways to manage customer feedback and leverage insights gained to improve the business and customer experience. I love learning and thrive on challenge. ★ Specialties ★ Social Media Marketing in Highly-Regulated Industries, Reputation Management, Healthcare Marketing, Digital Knowledge Management, Local Search, Customer Experience, Higher Education Industry, Social Media Customer Care, Salesforce, NetBase, Radian6, Conversocial, Spredfast, Khoros, HootSuite, Sprinklr, Social Media Measurement, Sentiment Analysis, Natural Language Processing, Chatbots, Digital Marketing, Brand Management, Sales, Adjunct Faculty, Online Learning, Customer Service, Recruiting
Sutter Health
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Head Of Reputation And Social EngagementSutter Health Aug 2016 - PresentSacramento, California, UsHead of Reputation and Social Engagement for Sutter Health, one of the top 8 health systems in the nation, with more than 55,000 employees serving more than 3 million patients across Northern California. Operating revenue of more than $12 billion with over $1 million per week given back in free or subsidized patient care. I was recruited to bring new centralized functions to the whole Sutter network, including social customer care, online review management for 2,300 physicians and 500 facilities, deep social listening and crisis management, and business listings management. The team I established responded to more customers in the first year than the company had done in the past 13 years combined, as well as directed a 10-month project to publish and display our own customer survey-generated star ratings on our physician profile pages, combating third-party review sites, and boosting our doctors to the top of Internet search results. This position provided me deeper and broader experience in leading social media engagement vision and strategy; ensuring the right technology, processes, and tools are in place; understanding industry trends and translating them into business opportunities; hiring and developing a talented team; and building and refining workflows and procedures to ensure clear guidance to team members.As I continue in this role, I'm excited to lead multiple initiatives that connect the larger business and its stakeholders to our customers, bringing the customer voice to the work our teams do every day. Working with leaders across Sutter to identify opportunities to address customer feedback and increase engagement and retention will further ensure a customer-centric mindset drives the development and optimization of key business strategies.
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Adjunct Professor - Business & MarketingByu-Idaho Jun 2012 - PresentRexburg, Idaho, UsEngage online learners from 30+ different countries through a variety of teaching methods, including online discussion boards, written materials, live virtual meetings, video lectures, and case studies.Courses Taught: - SMMPC 105: Social Media Marketing- FDCNC350: Analytical Thinking and Moral Judgement- B101: Introduction to Business (used the CapSim business simulation)- GS120: Pathway Life Skills -
Sr. Manager, Social Media Community StrategyUniversity Of Phoenix Jun 2015 - Aug 2016Phoenix, Az, UsLead a growing team of dedicated University of Phoenix Social Media Community Managers responsible for actively listening and engaging in conversation about our University across all external social media properties, including Facebook, Twitter, YouTube, LinkedIn, Instagram, Pinterest, etc. Manage the company's social listening and servicing strategies and oversee the health and sentiment of all external University of Phoenix social media communities, coaching team members on crafting responses to social media commentary or criticisms, educating and influencing internal stakeholders on how and why to address issues through social media channels, and deploying/managing community advocacy programs. Develop and ensure proper analytics and reporting of social media insights to upper management and constituents throughout the University. Work collaboratively with other key Marketing leadership. Manage department processes, tools, and SOPs. -
Social Media Community ManagerUniversity Of Phoenix Sep 2012 - Jun 2015Phoenix, Az, UsSocial Media specialist tasked with actively listening and engaging both brand advocates and detractors to deliver first-class customer service and champion student success. Represent the face of the University of Phoenix across social networks such as Facebook, Twitter, Pinterest, YouTube, and LinkedIn, supporting nine brand pages/accounts. Maintain regular contact with and reporting to the Sr. Director - Social Media in a high-visibility role and critical growth area for the company. Execute plans to support new product and campaign launches, as well as company initiatives.Build effective relationships with internal organizational stakeholders to expedite issue resolution.Unleash a powerful movement of positive brand success stories into the social universe!Helped grow social communities by over 1,000,000 fans in under 10 months (300% increase).Improved brand favorability by 12 percentage points (of those exposed to content) through social campaigns.Contributed to brand being named 5th Most Influential College in Social Media and 3rd Most Engaged Social Media College Community (http://www.collegeatlas.org/most-influential-colleges-in-social-media.html and http://www.collegeatlas.org/most-engaged-social-media-college-communities.html).
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Executive Enrollment AdvisorApollo Group May 2003 - Aug 2012Phoenix, Az, UsWith a proven ability to work independently and manage multiple tasks efficiently and effectively, I advised potential students on everything that pertains to returning to college while still pursuing a career, including degree program options, career planning, time management, and tuition payment options. I helped candidates develop an academic plan, complete all enrollment and financial aid paperwork, and mentored them while they acclimated to online learning. As an Executive Advisor and Team Lead, I also trained and mentored other advisors on my team and my division, and was hand-picked for several new initiatives and beta projects. With my ability to assess situations and adapt quickly, I always achieved exceptional results.I earned several awards for consistently performing in the top 5% to 20% of the company every quarter, generating at least $2.7 million in immediate revenues, with potential for over $30 million based on my average student retention of 95%+. -
Loss Control ManagerEmpro Professional Employer Services May 2002 - Nov 2002Managed safety and workers’ compensation programs for over 300 client companies.Planned and conducted on-site employee training meetings.Minimized overall costs of a $1 million-plus premium workers’ compensation insurance policy. Consulted clients in several industries on loss control and establishing a culture of safety.
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Human Resources InternSmithfield Foods Jan 2002 - May 2002Smithfield, Virginia, UsInvolved in training, recruiting, production, industry research, employee relations, environmental compliance, corporate strategy, workers’ compensation, and safety at a subsidiary, Murphy Farms, Inc.Implemented a pay for skills program for hourly workers.Developed a performance review system for upper managers and tracked program variables.Performed on-site training and safety audits; compiled data for upper management. -
Volunteer RepresentativeBrazil Marilia Mission 1997 - 1999
Nolan Perry Skills
Nolan Perry Education Details
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University Of PhoenixIndustrial And Organizational Psychology -
University Of PhoenixGlobal Mgmt & Human Resource Mgmt
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Brigham Young University - IdahoBusiness Mgmt & Finance
Frequently Asked Questions about Nolan Perry
What company does Nolan Perry work for?
Nolan Perry works for Sutter Health
What is Nolan Perry's role at the current company?
Nolan Perry's current role is Leader of Online Reputation Management, Social Media Marketing, Social Media Customer Care.
What is Nolan Perry's email address?
Nolan Perry's email address is no****@****ail.com
What is Nolan Perry's direct phone number?
Nolan Perry's direct phone number is +171329*****
What schools did Nolan Perry attend?
Nolan Perry attended University Of Phoenix, University Of Phoenix, Brigham Young University - Idaho.
What are some of Nolan Perry's interests?
Nolan Perry has interest in Economic Empowerment, Education, Poverty Alleviation, Science And Technology, Health.
What skills is Nolan Perry known for?
Nolan Perry has skills like Leadership, Training, Higher Education, Public Speaking, Social Media, Leadership Development, Coaching, Social Networking, Management, Employee Training, Team Building, Career Counseling.
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