Nolan Leblanc Email & Phone Number

Experienced Scrum Master, Project Manager and Product Manager - MBA, PMP, CSM, Lean Six Sigma Black Belt

- Manage multiple concurrent IT projects - Improved system reliability and reduced operational costs.- Developed an incremental enterprise data warehouse delivery approach- Improved business intelligence development process, reducing rework, improving adherence to cost and schedule estimates.- Automated various manually generated reports for internal and external customers.

Allentown, Pennsylvania, Us

- Coordinated multiple concurrent projects focused on improving PPL’s storm power restoration process. - Made HR reporting faster and more effective by building an HR enterprise data warehouse. - Managed a major upgrade to PPL’s outage management system. - Established a high volume interactive voice response (IVR) system to accept outage reports from customers during major storms, replacing a system which was frequently overloaded by calls during such events. - Implemented myPPL Outage Alerts system to notify customers of outages and estimated restoration times.- Automated materials procurement for construction contractors, significantly decreasing the cost and eliminating waste on power distribution and transmission projects, receiving a 2011 “Prestigious Project Award”.- Used both Waterfall and Agile Scrum methodologies.

Hazle Township, Pa, Us

- Migrated 12 retail E-Commerce sites onto a single standardized platform and launched new eCommerce sites based on this platform (including dog.com, horse.com, and garden.com).- Implemented process for defining project scope and marketing requirements (MRD).- Established PMO processes, setting standards for project requests, business cases, and managing ongoing enhancements - Continuing maintenance and SEO enhancements to websites and back-end systems.- Migrated $40M Horse.com business from an outsourced service provider on time and within budget.- Managed consolidation of 10 retail sites onto ASP .Net platform from separate and disparate platforms.- Reduced the time required to launch new sites from 3 months to 1 week.- Prioritized projects submitted to development queue based on reports, web analytics, query data, and estimated ROI.- Coordinated cross-functional efforts in the Information Technology, Marketing, Merchandising, Warehouse and Customer Service departments.- Analyzed and documented business processes for catalog production, creation and maintenance of items for sale on websites, content updates, and site launches.- Implemented Content Management System (CMS) across sites, reducing effort to make cosmetic updates to sites.- Project prioritization and monitoring to ensure projects earned their value after implementation.- Established process for defining requirements use cases for IT through the use of UML domain maps, use case diagrams, and other common tools.

Hazle Township, Pa, Us

- Drove multiple marketing-requested SEO projects to improve the sites’ natural search results.- Set standards for submitting business case/value proposition for requested enhancements/features.- Provided assistance to business departments in developing business cases for various systems improvements.- Used UML domain maps, use case diagrams, state diagrams, and flowcharts including swim channel.- Streamlined user experience (UX) during the “path to purchase”, increased cart conversion rates and average order value, and decreased cart abandonment.- Increased threshold for fraudulent transactions, reducing costs by more than 50%.

Columbus, Ga, Us

- Re-launched gift card program valued at $3 million, increasing annual revenues 300% and growing clients from 0 to nearly 300 participating merchants in 24 months.- Ensured gift card and check conversion products’ compliance with Sarbanes-Oxley (SOX) regulations and various state laws pertaining to gift cards, gift certificates, and escheat.- Implemented solutions within framework of complex banking system architecture and stringent security regulations in each state.- Analyzed industry intelligence and interviewed clients to define and document requirements.- Developed and presented concepts of value-added features to retain existing customers of existing products.- Directed strategic product planning for emerging payment solutions, including gift cards and check conversions to debit and automated clearing house (ACH) transfers.- Worked closely with Business Analyst team to define and documented client requirements using use case diagrams, swim channel flow charts.- Integrated products with other systems, including risk, analytics, reporting (Crystal Reports), and billing and merchant enrollment.- Analyzed and assessed competitive market data, trends, partner, and industry intelligence to design product enhancements, identified use cases to define development requirements.- Planned User Acceptance Testing (UAT).- Streamlined processes and procedures resulting in improved operational effectiveness and cost savings. - Served as liaison communicating product concepts and value propositions to business partners, potential clients, and cross-functional teams of employees.- Cultivated and foster external business relationships establishing effective and productive vendor relationships for outsourcing contracts.- Drove business development by serving as the company representative presenting product concepts at international sales conferences for three consecutive years.- P&L responsibility for product portfolio.

Us

- Extended lifespan of mature CAD / imaging software, used by utilities, manufacturing, facility management, mapping, and GIS industries.- Launched electronic micro payment system PayByClick, intended for selling digital content online.- Tested automated CAD conversion software for EPRI (Electric Power Research Institute) and TEPCO (Tokyo Electric Power Company).- Defined functional requirements for CAD, imaging and digital payment solution.- Managed international team of developers, testers, analysts.- Maintained product roadmap for Computer Aided Design (CAD) and digital imaging solution.- Performed technical and marketing staff recruiting.- Performed competitive market analysis, prioritized features and developed sales channel training and intelligence.- Performed demonstrations and training workshops.- Scalability and load testing.

Master Of Business Administration - Mba, Mba, Technology Management

Education record

Education record

Bachelor Of Science - Bs, Industrial Technology/Technician