A senior leadership role within the organisation reporting to the CEO and taking responsibility for Central Operations, Contact Centre, Projects and Client Voice.

Operations Partner (2019-2022)Responsible for strategising, planning and implementing various projects which will provide significant operational improvements, improved revenues and a cultural realignment. A senior leadership role sitting on the SLT for operations and project based discussions. Head of Legal Processing (2017-2019)Responsibility for legal processing throughout the organisation based on a continuous improvement model to bring greater efficiency and… Show more Operations Partner (2019-2022)Responsible for strategising, planning and implementing various projects which will provide significant operational improvements, improved revenues and a cultural realignment. A senior leadership role sitting on the SLT for operations and project based discussions. Head of Legal Processing (2017-2019)Responsibility for legal processing throughout the organisation based on a continuous improvement model to bring greater efficiency and effectiveness. Embracing all aspects of budgeting, business development and operations for a team driving turnover of £4m+Head of Travel (2015-2017)Continued growth of Travel Team and integration of an additional Travel Team following acquisition. Continuing to drive strong revenues in the face of regulatory changes and Holding Company failures. Show less

Employed to build and manage a team of dedicated lawyers in a successful department which grew from 1 to 20 and grew turnover to £2.5m+A Travel Law specialist, dealing with personal injury, complex multi-jurisdictional matters, contracts and subrogated losses.

A niche travel law firm