Senior operations manager with B2B global experience in program management and customer care strategies with Fortune 500 clients. Direct work with senior leadership resolving customer issues and improving overall customer experience. Reputation as a change agent, collaborator, and innovative leader who develops systems and processes that have reduced costs and increased efficiencies through continuous improvement procedures. Passionate about promoting a customer focused work culture focused on listening, setting realistic expectations, and encouraging open communication. Related Skills/Expertise:• Multi-million-dollar budgets, P&L, KPIs, risk, competitive analyses• Strong communicator, mentor; experienced in negotiation, conflict resolution• Proficient in hiring strategies, training programs, compliance issues • Experienced in audits, inventory management, data analytics, digital technology
Listed skills include Service Delivery, Ip, Vendor Management, Telecommunications, and 14 others.