Nola Rickman Email & Phone Number

Orange County, California Area

My responsibilities include providing technical and operational support of the PACE EMR system, TruChart. This includes maintaining system configurations and data integrity as well as creating and managing end user accounts.During an EMR implementation at the organization's PACE (Program of All-Inclusive Care for the Elderly) center, my responsibilities.

Greater Grand Rapids, Michigan Area

Served as a liaison between Spectrum Health Hospital providers, physicians, information system leadership and clinical leadership. This includes supporting adoption and best practice use of the Cerner electronic medical record, as well as building positive working relationships with internal and external physicians and practices to assist in increasing.

Greater Grand Rapids, Michigan Area

Responsibilities included scheduling and conducting instructor led training sessions for medical students, mid-level providers and physicians for Cerner applications such as PowerChart, FirstNet, PowerChart Maternity, FetaLink and AIS (Anesthesia Information System), and conducting Train The Trainer sessions for new or temporary staff, as needed. Also.

Community Physician Services

Provided remote access support to hospital’s clinical systems for physicians, provider office staff and other remote access users. This includes providing Active Directory and Cerner PowerChart user account administration, as well as printing issues support for applications hosted within a Citrix server environment (primarily for remote Epic and Cerner)..

Provided technical support for services staff, for over 350 offices; typically delivered via telephone or e-mail while utilizing VNC remote access software. Received user inquiries, requests and trouble reports; while accurately identifying, researching, monitoring and resolving hardware, software and LAN/WAN issues or escalating as appropriate. Also.

Provided quotes and placed orders for product to satisfy customer’s technology needs, as well as providing invoice and license management and tracking services. Also assisted with technical troubleshooting and support over the phone. Additionally, involved with large PC roll out projects, where my responsibilities included replacing and configuring PCs as.

Provided technical assistance for clients that had user counts ranging from 10-300. Performed phone diagnoses with customers, ordered parts, troubleshoot and repaired hardware, software and network related issues. Also configured and installed new computers as well as provided vendor management. Supported a variety of clients including: Fifth/Third Bank.