Nikki Olivas Email & Phone Number

• Develop new net price calculators and implement aid year updates and configuration changes to existing net price calculators.
• Use analytical and logical reasoning to optimize the end user experience.
• Use graphical modeling software to design, code, maintain, and test business rules.
• Contribute to training material and documentation.
• Collaborate with Customer Success Managers to identify gaps in technical specification logic, relate pertinent details for customer engagement, and author customer-facing solution proposals.
• Precisely configure products to the specifications defined in the product requirements.

• Established a trusted/strategic advisor relationship with university Financial Aid and Admissions personnel and drove continued value of CampusLogic products and services
• Owned the overall relationship with customers, including onboarding, increasing adoption, ensuring retention and satisfaction, and managing risk
• Worked with customers to establish critical goals and aid the customer in achieving their goals to provide ultimate value
• Delivered hands on training to customers
• Analyzed customer data to improve the customer experience
• Worked with customers to implement new aid year updates and configuration changes to net price calculators and scholarship programs

The Woodlands, Texas, United States

• Advised enrolled and pre-transfer undergraduate students regarding their academic programs and curriculum
• Analyzed degree plans and estimated anticipated transfer credit
• Created educational materials for new students and career information
• Processed degree exceptions
• Assisted students with selecting and changing majors and minors according to their career goals
• Analyzed TSI scores for appropriate course placement

Houston, TX

• Problem Solving
• Resolved escalated applicant, student, faculty, staff, alumni, and visitor concerns regarding admissions, registration, financial aid, payment, and Title IX
• Collaborated with faculty and staff to address student concerns and improve university procedures
• Employed professional judgment, decision-making skills, and strategies to improve retention and degree completion
• Provided technical assistance to online students through use of web-based self-service tools
• Analyzed the status of student records using in-depth knowledge of university policies and procedures to resolve complex problemsTraining & Development

Natick, MA

• Coordinated process of completing in-home and in-facility assessments for long term care insurance companies to identify claimants’ benefit eligibility
• Assigned independent nurses and staffing agencies in claimants’ local area to complete assessments
• Followed up with nurses and agencies to ensure timely completion of assessments within five business days of receipt
• Worked with claimants and claimants’ family members to resolve conflicts
• Established rapport with independent nurses and staffing agencies in seven different states
• Collaborated with team members in order to foster a productive work environment

• Advised enrolled students regarding university policies and procedures, students’ academic and career goals, program choices, testing exemptions, and alternative methods to earning credit
• Advised prospective students regarding academic programs, discussed how students could prepare to begin their programs, and evaluated transfer credit
• Identified and resolved potential obstacles to degree completion
• Provided retention services for students on academic probation
• Processed requests for readmission from academic suspension
• Guided students through the course scheduling process

• Taught English as a Second Language (ESL) online to Korean students (primarily adults)
• Evaluated students’ linguistic ability to place students in the appropriate course level
• Met the needs of individual students in a fast-paced environment
• Monitored and evaluated student progress through daily feedback and periodic progress reports

Humanities Publication Center

• Assisted faculty members with projects requiring editorial assistance
• Edited faculty manuscripts before sending for publication in academic journals
• Managed multiple projects simultaneously while successfully meeting deadlines

• Assisted students at the City University of Hong Kong with English language acquisition by identifying grammatical errors and providing feedback on multiple drafts of coursework
• Graded student papers

Master Of Education, Policy, Planning, & Administration

Specialization in Higher Education Administration Graduated January 24, 2012

Bachelor Of Arts, English

Education record