Thomas M. Nolting Email & Phone Number

Florida, United States

Tampa, Florida, United States

Thryv (formerly DexMedia) is a provider of products and services that help small businesses grow and manage customer relationships. In this role, I met with new and existing customers by phone, Zoom, and in-person to share details about a wide range of product and service offerings. I explained nuances of various omni-channel marketing programs, tweaking demonstrations based on client goals. In addition, I communicated cross-functionally with numerous team resources to ensure smooth implementation of campaigns. My focus was on key performance metrics related to new business, retention, client services, and renewals. I also regularly made cold calls and documented all sales activities in CRM system.SELECT ACCOMPLISHMENTSPerformed at 117% of goals, landing 23 new clients with 58% SaaS growth during 1st year of pandemic; focused on providing customers with high-touch support as a knowledgeable industry expert.➟➟Attained 1st Quintile nationwide, achieving status of #8 overall in Eastern Region; identified potential selling opportunities, closing business by highlighting cost-efficient, most effective solutions first.➟➟Continuously conducted field research in geographic territory to reveal opportunities; noted company names and performed competitive analysis online to properly position value proposition prior to initial outreach calls.➟➟Participated at Business Network International (BNI) and Chamber of Commerce events, both in-person and online; studied various selling methodologies to improve long-term business results.➟➟Provided startup business owner in home improvements space with highly effective and affordable solutions for promotion; grew account from zero rapidly increasing monthly client spend over 125%.➟➟ Swayed HVAC firm to move advertising/marketing budget away from competitor; built account to nearly triple its initial customer value, devising strategy that resulted in quality vs. quantity leads for client.

Hibu (Yellowbook) is an advertising solutions firm providing local businesses with an array of print and digital marketing offerings. In this position, I called on new and established SMBs in my assigned territory to identify potential customers. I also conducted discovery to determine the level of interest, developing relationships with clients over time. One thing that really helped me to be more efficient was the establishment of an effective system that allowed me to proactively circle back with qualified prospects, planning both inside and outside sales activities for maximum productivity. I also documented my actions in the customer relationship management system (CRM) and interacted with various staff members to process new orders.SELECT ACCOMPLISHMENTSEarned multiple awards as a consistent high-performing top achiever, reaching and surpassing targeted benchmarks to close an average of 20-30 deals per month.➟➟Made outbound cold calls, completing up to 100 dials a day to generate new leads; exhibited persistent ability to develop new accounts while managing existing client needs. ➟➟Followed up regularly to assess ongoing customer satisfaction and ensure continued loyalty; sent handwritten Thanksgiving and Christmas cards annually to nurture relationships and optimize client retention.➟➟Sold ads in eight different Yellow page books and on multiple websites to client in replacement window industry; more than doubled account value at Hibü, expanding relationship over years as a trusted advisor.➟➟Invited to Yellowbook in Tampa as a full-time sales resource in 2007 based on performance at company between 2004-2005 in Ft. Myers territory; recommended highly as a known top-producing representative.

Dex Imaging is a fairly well-known document imaging dealer that provides businesses with printers, copiers, scanners, and document software. While my role at Dex was short-lived due to relocation from Fort Myers to Tampa, while I was successful with high-volume telemarketing and prospecting for team. I also participated in discovery calls, working closely with Account Executive to prepare presentations to small and mid-level customers. In addition, I participated in face-to-face meetings with clients. SELECT ACCOMPLISHMENTEarned President’s Club award as a key contributor to larger multi-location deal with Florida Eye Associates.

At Verizon Wireless Prior To 2001 Before Transitioning To Nextel

I held revenue generation roles at both Nextel and Verizon Wireless, selling hardware and service plans to small and mid-market businesses with up to 300 active lines. While at these companies, I expanded relationships by focusing on the best interests of clients to earn trust. I was able to sell to a specific client in the not-for-profit sector, growing the book of business to nearly $85K annually. I am proud that I attained above-average retention and renewal rates, earning numerous awards. My additional career details are available upon request.