Niall O'Mahoney Email & Phone Number

Dublin, Ie

Dublin City, County Dublin, Ireland

County Dublin, Ireland

Dublin, Ireland

Recruited to build a new team to consolidate quoting for all Microsemi business units and distributors in EMEA, and to optimize and standardize global business processes for efficiency, scalability, and speed.The Dublin team provides a single-point of pricing to distributors for all Business Units, to simplify business with Microsemi, manage pricing and margins, and drive multi-Business-Unit opportunities (cross-sell & up-sell). The team also negotiates annual purchase agreements with distributors, end-customers and Business-Units.Developed a Global Quote Centre organization model and Quoting Vision to consolidate both distribution and OEM/direct quoting into one world-wide organization. Expanded the role of the Dublin team to cover Distribution quoting in APAC in October 2018.Develop Business Intelligence for EMEA Sales Management to support business analysis & tracking, forecasting and other initiatives. Regional expert in Microsemi BI systems (Microsoft BI) and business data.Collaborate with IT to optimize Microsoft Dynamics Quoting, Business Analysis and Reporting tools.Analysed inventories and worked with distributors to ensure appropriate in-region stocks of products. Supported successful transition of over half of Microsemi distribution business to new distribution channels.Budgeted, located and managed the fit-out of the new office in Dublin.

Dublin, Ireland

Developed a new EMEA order-to-cash operation to support an innovative new cloud-hosted “Clover” Point of Sale (POS) solution on proprietary Android-based hardware. Created a multi-skilled, multi-lingual, multi-location client-care model to deliver end-to-end support and service to Clover clients and sellers. Developed “cookie-cutter” model to allow rapid expansion.Managed a team of over 40 people in Ireland, UK and Germany, including Client-Care, Project Management, Resource Planning & Technology, Business Intelligence, Operational Excellence, and Client Experience.Collaborated with First Data internal and external partners and alliances to align end-to-end operations.Developed new boarding and fulfillment solutions in Salesforce.com and other platforms, to board ship and bill clients more quickly and securely. Put metrics and reporting in place to manage performance.Collaborated with in-house and third-party acquirers to optimize their onboarding flows to meet the more-aggressive goals of the Clover program.Worked with supply-chain partners to develop new supply-chain models for fast turnaround times while delivering low cost-of-ownership to clients and low inventory and support costs.Collaborated with the leasing and finance organization to develop flexible purchase and rental models for Clover hardware, and to optimize client qualification, approval and onboarding time.Managed the resolution of a significant technical product issue that threatened to halt the Clover roll-out and trigger a full product recall. Coordinated the activities of an independent Failure-Analysis Lab, the factory in China, and the design team in California. Managed the testing and roll-out of the solution and coordinated the manufacturing, distribution and installation of corrected units in the UK and Ireland.

Ireland

Managed a team of over 70 of Citrix’ most senior support engineers (Technical Relationship Managers), located in 13 countries in EMEA, delivering a premium high-touch technical service to enterprise customers.Responsible for achieving highest levels of customer satisfaction, increasing support attach-rates and driving overall support and Field Services revenue in EMEA. Single point of contact for the sales organization and customers for all support activities and escalations. Created a scalable, distributed team with technical resources and management decision-makers located close to key customers and working with sales. Put effective training and development models in place to support.Managed critical escalations for key customers, including coordinating 24x7 customer support and R&D solution-development to resolve the customer issue and identify and remediate the root-cause of the issue.Established new processes and business practices to more closely align Field Services with the sales motion. Assumed responsibility for business forecasting and planning for Field Services business.Recognized by sales with “Most Valuable Player” award for support of networking business growth in 2012.Drove record revenue growth, doubling the business revenue in 2 years.

San Francisco Bay Area

Managed the Global Business Operations team of 40 people, responsible for managing the profitability of the corporation’s 1.8B$ business, by negotiating and managing major deals and annual contracts and developing innovative business strategies and programs.Led Business Management Teams located in the USA, Singapore and Ireland making business decisions on major deals that represented over 70% of corporate revenue and negotiating multi-year deals and annual contracts of up to 250M$ value each.Managed the Global Pricing Services team in Singapore responsible for managing day-to-day pricing for contract manufacturers, and administering pricing policies with customers world-wide.Led a cross-functional program to increase corporate gross-margin from 62.5% from 65% by changing pricing practices and reducing production costs and overheads. Program was overseen by entire executive leadership and reported out to the CEO monthly.Co-led a major IT project to replace a legacy price-management system with an improved, more-integrated solution. Developed the requirements list with the global Business Operations team.Collaborated with Product and Segment Marketing to define business strategies for new products and segments.Certified by Vantage Partners as negotiation trainer and coach. Taught the Negotiating for Results course, based upon the work of the Harvard Negotiation Project (“Getting to Yes”).

Ireland

Managed the Business Management team in Dublin; responsible for managing profitable business growth, by negotiating and managing major deals and annual contracts and developing innovative business strategies and programs. Collaborated with Xilinx sales & distribution partners to develop pricing strategies for key accounts and market segments to accelerate revenue & profit growth across the product portfolio.Made day-to-day commercial decisions on major opportunities and engaged with the product divisions to address opportunities that were outside existing capabilities or cost-structures.Negotiated 100M$+ annual Volume Purchase Agreements and managed the relationship with the strategic purchasing organization at Xilinx’ top customers.Developed and automated tools to provide better information faster, for effective and timely decisions. Streamlined world-wide business policies to ensure effectiveness and compliance (SOX-404).

Ireland

Established the Business Management team in Dublin; responsible for managing profitable business growth, by negotiating and managing major deals and annual contracts and developing innovative business strategies and programs. Collaborated with Xilinx sales & distribution partners to develop pricing strategies for key accounts and market segments to accelerate revenue & profit growth across the product portfolio.Made day-to-day commercial decisions on major opportunities and engaged with the product divisions to address opportunities that were outside existing capabilities or cost-structures.Negotiated 100M$+ annual Volume Purchase Agreements and managed the relationship with the strategic purchasing organization at Xilinx’ top customers.Developed and automated tools to provide better information faster, for effective and timely decisions. Streamlined world-wide business policies to ensure effectiveness and compliance (SOX-404).

Germany

Managed a team of 12 people located in Germany, USA, Japan & Hong-Kong to drive profitable business growth with Fabless Design-Houses and Contract Manufacturing companies world-wide. Developed targeted pricing strategies and business models, made day-to-day commercial decisions and negotiated annual contracts with key customers.Responsible for business plan and forecasting for Fabless and Contract Manufacturing business segments.Partnered with Sales Management, Applications Engineering, R&D and Product Marketing to identify new market opportunities and put technical and commercial solutions in place to address them.

Germany

Managed a team of 5 people responsible for driving market penetration in the wired-communications segment.Developed business strategies, made day-to-day commercial decisions and supported sales directly in engagements with customers. Trouble-shooter for situations where the business relationship with a major customer had run into difficulties. Developed and executed business recovery plans. Developed the customer management skills of the marketing team and provided one-to-one coaching.Consultant to R&D in the development of test solutions for the wired-communications market.

Germany

Delivered Pre-sales and post-sales applications support for major customers & opportunities. Became technical account manager for division’s largest customer, located in the USA. Assumed responsibility for account business planning for this account, and aligned product plans and execution with the account plan.Developed expertise in multi–site testing, and test-time optimization. Delivered training and consulting to applications engineers and customers on methods to reduce test-cost.Project-managed the roll-out of a major new low-cost, high-volume test platform to key customers.

Germany

Delivered remote and on-site technical support for three semiconductor test platforms.Trained and supported field support personnel world-wide, delivering training in both German and English.

Germany

Managed and wrote the service documentation for two HP semiconductor test platforms.Introduced digital imaging and video to the documentation process. Pioneered use of new print-on-demand technologies.