Nomair Syed Email & Phone Number

United States

• Consistently achieved 5-star customer ratings by providing exceptional service and support, exceeding client expectations.• Proactively engaged with clients to identify opportunities for increased engagement and service expansion, resulting in a 15% increase in client project scope within six months.• Revamped supervisor training programs, incorporating best practices and performance metrics, resulting in a 20% increase in team efficiency and productivity.• Developed and… Show more • Consistently achieved 5-star customer ratings by providing exceptional service and support, exceeding client expectations.• Proactively engaged with clients to identify opportunities for increased engagement and service expansion, resulting in a 15% increase in client project scope within six months.• Revamped supervisor training programs, incorporating best practices and performance metrics, resulting in a 20% increase in team efficiency and productivity.• Developed and implemented comprehensive training and mentoring programs for virtual assistants, resulting in a 30% reduction in onboarding time and a 10% increase in client satisfaction scores. Show less

United States

• Spearheaded the implementation of customer success strategies, resulting in a 10% increase in client retention rates and a 15% improvement in customer satisfaction scores within one year. • Led and mentored a team of 10 virtual assistants, conducting regular performance reviews and providing constructive feedback to foster professional growth and achieve team goals.• Collaborated with cross-functional teams to design and implement effective training programs, equipping virtual… Show more • Spearheaded the implementation of customer success strategies, resulting in a 10% increase in client retention rates and a 15% improvement in customer satisfaction scores within one year. • Led and mentored a team of 10 virtual assistants, conducting regular performance reviews and providing constructive feedback to foster professional growth and achieve team goals.• Collaborated with cross-functional teams to design and implement effective training programs, equipping virtual assistants with the necessary skills and knowledge to deliver exceptional client support. Show less

Rawalpindi, Punjab, Pakistan

• Successfully managed a portfolio of 14 key clients, consistently exceeding monthly revenue targets of 150 MN through effective project planning and execution.• Consistently surpassed quarterly sales targets by an average of 15%, achieving 100% customer retention through proactive relationship management and exceptional service delivery.• Developed and implemented comprehensive project plans, incorporating risk mitigation strategies and resource allocation, resulting in a 20%… Show more • Successfully managed a portfolio of 14 key clients, consistently exceeding monthly revenue targets of 150 MN through effective project planning and execution.• Consistently surpassed quarterly sales targets by an average of 15%, achieving 100% customer retention through proactive relationship management and exceptional service delivery.• Developed and implemented comprehensive project plans, incorporating risk mitigation strategies and resource allocation, resulting in a 20% year-over-year increase in revenue.• Skillfully managed the entire sales cycle, from initial lead generation and qualification to successful deal closure and ongoing client relationship management.• Leveraged data analytics and CRM tools to identify sales trends, optimize processes, and uncover new business opportunities, contributing to a 10% increase in sales efficiency. Show less

Rawalpindi, Punjab, Pakistan

• Streamlined logistics operations by implementing optimized routing strategies and negotiating cost-effective contracts with transporters, achieving a 22% reduction in transportation costs within the first year.• Implemented key performance indicators (KPIs) to track and measure logistics performance, including on-time delivery rate, order accuracy, and inventory turnover.• Conducted regular audits and assessments of logistics processes, identifying areas for improvement and… Show more • Streamlined logistics operations by implementing optimized routing strategies and negotiating cost-effective contracts with transporters, achieving a 22% reduction in transportation costs within the first year.• Implemented key performance indicators (KPIs) to track and measure logistics performance, including on-time delivery rate, order accuracy, and inventory turnover.• Conducted regular audits and assessments of logistics processes, identifying areas for improvement and implementing corrective actions to enhance efficiency and reduce waste.• Utilized process improvement methodologies and tools to streamline order fulfillment, resulting in an 18% increase in speed and a 12% reduction in errors, significantly improving customer satisfaction.• Negotiated and secured cost-effective contracts with third-party logistics providers, optimizing freight rates and ensuring timely delivery of goods.• Developed and implemented standardized operating procedures (SOPs) for logistics operations, resulting in a 40% reduction in customer complaints and a significant improvement in order accuracy. Show less

Rawalpindi, Punjab, Pakistan

• Developed highly successful and cost-effective campaigns, resulting in 25% increase in branding awareness and 10% rise in company's customer base.• Restarted export to India by road and sea, increasing sales by 33% within one year by negotiating better rate with new freight forwarder, and by establishing and maintaining good relationship with freight forwarder, shipping company and clearing agent.• Opened new market for export in Bahrain, increasing sales by 20% during the first… Show more • Developed highly successful and cost-effective campaigns, resulting in 25% increase in branding awareness and 10% rise in company's customer base.• Restarted export to India by road and sea, increasing sales by 33% within one year by negotiating better rate with new freight forwarder, and by establishing and maintaining good relationship with freight forwarder, shipping company and clearing agent.• Opened new market for export in Bahrain, increasing sales by 20% during the first quarter of business.• Successfully oversaw sales and operations for export of cement to Afghanistan, India, Bahrain and Sri Lanka by negotiating with local suppliers, preparing contracts, and liaising with local clients.• Increased client retention by 20% by creating new marketing strategies that included email marketing and direct mail campaigns. Show less

Islamabad

• Monitored student progress via assessments, evaluated student performance, and provided additional support as needed• Collaborated with the team to develop and implement a system to identify and track relevant documents and publications to be incorporated into the DFID-funded project• Collaborated with team members to assist senior research fellows in conducting qualitative research through field visits, focus group discussions, key informant interviews, and compiling… Show more • Monitored student progress via assessments, evaluated student performance, and provided additional support as needed• Collaborated with the team to develop and implement a system to identify and track relevant documents and publications to be incorporated into the DFID-funded project• Collaborated with team members to assist senior research fellows in conducting qualitative research through field visits, focus group discussions, key informant interviews, and compiling reports.• Assisted in imparting training to teachers on the DiSH project and provided assistance to GMSS and Project Manager by conducting training for 20 teachers in a week Show less

Provided assistance on development of projects monitoring framework and developed monitoring indicators.Assisted in developing payment tracking sheet of GSP and GJP.Coordinated effectively at all levels within and outside the Organization.Helped with the inventory management.Helped in arranging various workshops and meetings.Assisted in recruitments.Effectively managed all filing and correspondence.

Master’S In Project Managnment, Project Management, 3.1

Ba Honours, Applied Social Studies, 3.0 Cpga

- Human Security and the Role of DFID in Developing Countries (Dissertation) - Ideas and Issues in Globalization - Violence.

Hssc, Pre- Medical

Ssc, Biology, General