As Chief of Staff to the CEO and Chairman of the Board, my role encompasses a wide range of responsibilities. I provide comprehensive support to the leadership team and manage multilingual duties. Additionally, since Master Changan is a joint venture, I also coordinate with our Chinese counterparts to ensure seamless collaboration and operations. Furthermore, following are the key functions that i would have to look after;Strategic Advising: Serving as a key advisor to the CEO or senior executives on strategic decisions and initiatives.Coordination and Execution: Ensuring alignment and coordination across departments or teams to execute organizational priorities effectively.Communication: Facilitating communication both within the organization and with external stakeholders, ensuring clarity and consistency.Project Management: Overseeing special projects or initiatives that are critical to the organization's success.Policy Development: Assisting in the development and implementation of organizational policies and procedures.Problem Solving: Addressing challenges and resolving conflicts as they arise within the organization.Staff Management: Managing staff directly or indirectly, often overseeing administrative functions or departments.Representation: Representing the CEO or organization in meetings, negotiations, and public forums as needed.Strategic Planning: Contributing to the development of long-term strategic plans and goals for the organization.Operational Efficiency: Identifying opportunities to improve operational efficiency and effectiveness.HR Bussiness partner: As Chief of Staff, an HR Business Partner's role involves aligning HR strategies with organizational goals, managing talent acquisition and development, addressing employee relations, overseeing performance management, and supporting change initiatives. This role ensures that HR practices effectively support the CEO’s vision and drive overall business success.

Master Changan Motors Limited

1. Ensure timely dissemination of directives issued by MD to concerned Div/Depts and monitoring implementation and enforcement of the same. 2. Focal person on dealing with Audit & Pre-Audit in order to scrutinized all the Procurement files , financial Approvals , Notes & through Audit & Pre-Audit (finance) which comes to MD.3. Efficient and prompt handling of complaints / grievances of customers, employees and maintaining confidentiality of matters and proper handling of classified documents.4. Carry out inspections/visits of SSGC offices / Departments on the instructions of MD and timely submission of report and ensuring follow-up action, as desired by Management.5. Ensuring provision of protocol services, security arrangements and coordination with concerned Dept. for Ministers, Senators, MNAs, MPAs, Trade Bodies, Govt. officials and other dignitaries visiting SSGC. 6. Timely preparation of MCM minutes and follow-up actions from concerned Div/Depts. for perusal of MD. 7. Arrangements of internal/External Meetings for the Managing Director.

• Providing help and advice to customers using your organization’s products or services.• Communicating courteously with customers by telephone, email, letter and face to face.• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.• Issuing refunds or compensation to customers.• Keeping accurate records of discussions or correspondence with customers.• Analyzing statistics or other data to determine the level of customer service our organization is providing.• Writing reports analyzing the customer service that our organization provides.• Developing feedback or complaints procedures for customers to use.• Developing customer service procedures, policies and standards for our organization or department.• Meeting with other managers to discuss possible improvements to customer service.• Being involved in staff recruitment and appraisals.• Training staff to deliver a high standard of customer service.• Leading or supervising a team of customer service staff.• Learning about your organization’s products or services and keeping up to date with changes.• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.• Training and Development for the staff

• Working as Back up Team Lead.• Ensuring regular management reporting of milestones and progress by tailoring reports to suit the audience.• Conducting analysis of performances within the team and ensuring the performance objectives and deliverable are achieved. • Preparing training documentation and conducting group/individual training sessions to educate staff on new processes or systems. • Managing the team, analyzing their performance and work with them on assigned KPI• Dealing with sales and priority and High Profile Customer • Dealing and sorting out customer problems.• Creating good reliable relations with the customers and credibility of the organization among them.

• Dealing and sorting out customer problems.• Dealing with sales and priority and High Profile Customer.• Creating good reliable relations with the customers and credibility of the organization among them.

• Making appointments for Business Development• Risk Management• Responsible for maintaining the audit, excise and tax records• Run the complete office workforce• Arrange the training sessions and Seminars• To make marketing strategies,polices and procedures• Meeting with the corporative partners

Support to open and link new accounts on One Source. Provide assistance to Banker to attain approval on new account openings. Review independently all documents and link entire customer accounts to suitable relationship. Provide securities details, quotes and valuations to customers. Implement and supervise all unsolicited trade activities. Ensure to alert Banker of prospective sales opportunities surface from discussions with clients. Conduct evaluation of client's accounts. Collect mandatory information to analyze client situation. Develop and oversee relationships with clients performing alongside Relationship Manager to ensure top level service provided to clients.Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.