My first ever job carrier was started with marketing in General and modern Trade activities with some companies. initially I worked as a helper and then Brand Ambassador and then I was promoted as a activity in charge (Supervisor). (Supervisor) Company Name Empact Activation ServicesDates EmployedMar 2007 – Dec 2008Employment Duration1 yr 10 mosLocationkarachiI was hired as a QA/QC officer then after few months i applied in operations department for supervisor designation. Company approved me for this post.Reponsibilities:Lead the team and take work as per company demand.Achieve the company targets if it's sale, free sampling or promotion events.Start working on time and follow the schedule tasks.Make activity Campaign profitable and work in budget that given.I started my professional carrier with Dawlance in 2011 as a customer service officer, I learned a lot here and delivered what they were expecting. I have worked in all Parent Branches of Karachi Zone including store dept and gained experience of physical operations.Deal with customers in a polite way.Receiving customer calls and walking customers.Find solutions for customer facing problems.Manage Dashboard reports on daily basis includes:Sameday Complete, Timely Close, Timely Completion, Customer & Dealer Satisfaction on priority.Control warranty cost as per policy.Expert in Salesforce (CRM) and know all the tactics in working procedure.Leading technicians and manage to fulfill the commitment with customer.Good knowlegde about the company policy and implementing it on the right way.Control the Franchise and make their bench mark as per company requirement.Working on Franchise reports.Currently I am a part of Dawlance Contact Centre dept where I was a Advisor for 4 years and learned more than my expectations then a opportunity created and now I am leading contact centre operations as a Supervisor/Team Leader. last year (March 2020) when lock down situation was imposed globally by the government, I am the one to lead Work From Home (WFH) project, in result Dawlance Contact Centre never down for our valuable customers for a single minute also management reward me for RELIABLE HERO AWARD for this contribution. I have done multiple projects for this organization, recently I initiated to work on Robotic Process Automation (RPA) project with MIS team and successfully project is completed within two weeks of time frame. I felt proud to complete this project in short time period because no one tried this in Dawlance and Arcelik before that.