I listen to customers and have a passion to invent new, profitable and creative ways to reduce risks. Understanding and then getting the message out clearly and concisely means fewer issues and issues cost a fortune! This in my view is key to Quality Assurance.Having worn a fair few hats in my career I’ve become well versed in the languages needed to talk to analysts, programmers, change teams and managers. So whether it’s your CRM, website, business process or more I have a unique ability to instil confidence that releases will deliver their expected quality outcomes.Adopting a continuous improvement culture I focus on outcomes and benefits when growing my team with tasks and measures taking a secondary position. Engaging with people in an open and honest manner but not so much to micro-manage them is vital for success in my role.And if you need help setting up a development/test environment and release framework talk to me as well. I’ve managed and supported these for over 15 years.Love making new links so reach out to me to talk more about technology and business working together to deliver quality.