- Develop and maintain trust and healthy business relationship with the clients through regular market visits to create avenues for business opportunities.- Take ownership of customer issues and interface with service department to generate solutions in a timely fashion to ensure high level of customer satisfaction.- Collaborate with other areas and sales teams to develop opportunities and strategies to retain or recover lost customers.- Developing enveloping action plans and schedules to identify specific sales prospects, targets, and/or markets.- Follow up, qualify and respond to leads from different sources as appropriate.- Other duties related to the strategic and operational development of the Aftermarket business.

1. Worked as Acting Unit Manager for 06 Months in the absence of my senior.2. Assists the Unit Maintenance Manager by periodic analysis of improvement with recommendations from higher management.3. Maintenance Manager at Brine, Evaporation, Sulphur Removal & Solidification Plant.4. Contact and liaison between the maintenance department and the plant departments served by maintenance.5. Reviews and screens each work order to see that it has been properly executed.6. Ensures the safety needs by giving a top priority during work.7. Maintains backlog files of work orders waiting scheduling in accordance with their priority limits with an estimated completion date.8. Responsible for the upkeep of all the equipment including KSB Centrifugal Pumps, Gear boxes, Agitators, Valves, Filters, Plate type Heat Exchangers.9. Installed new equipment and replaced the damaged equipment.10. Execution of machining, manufacturing and fabrication jobs as per notifications/ work orders.11. Manage materials required for repairing and emergency plant shutdowns.12. Coordinated with warehouse for the purchase of equipment required for production department and maintenance workshops.13. Prepared weekly and monthly progress reports, maintenance and overtime record.14. Prepared entries in SAP as key user regarding man-hours, overtime, material issuance.15. Organized the maintenance team and provided the required tools & materials for replacing the damaged equipment.16. Responsible for fabrication of new Frames, Installation of new equipment, proper alignment, and ensuring the safe running of the machine.17. Ensure the implementation of 5’s throughout the company as the year 2015 was declared as“implementation of 5’s” by top management.18. Conduct Training of supervisors and workers to ensure a safe environment for work.

1. Ensure the uniform quality of incoming raw materials, in process semi-finished (WIP) and finished products.2. To handle customer complaints relating to quality issues.3. Perform basic preventive maintenance of machine & lab equipment, calibration and validation.4. Prepare the quality plan to achieve the quality targets.5. Review and revise the SOP’s for continuous improvement.6. Arrange the Management Review meetings to discuss main issues which are hindering to make quality of product.7. Ensure the implementation of 5’s throughout the company.8. Conduct the training for workers relating to Safety & Working environment.9. Control and maintain all documents/Procedures as per ISO 9001:2008 standard.10. Ensure that all relevant documents/Procedures are available at the point of use.11. Review and update the KPIs of all departments i.e. Production, Quality Control, Maintenance, Warehouse & Store as discussed in MRM.12. Resolving of issues related to machine to achieve maximum output.13. Checking of Controlled Documents on daily basis.14. Linkage with vendors to get good raw material on low price.15. Check and balance on the maintenance of machines.16. Availability of material in time to avoid any kind of interruption in productivity.17. Analysis of machine & productivity so that we may come to know that where we are lagging.18. To ensure the Preventive, Corrective & Periodic maintenance as per planned.Achievements:• Reduction in Trim size by saving $200 per Decal.• Re-used trimmed wastage in poultry sector.• Successful implementation of 5S.

• Provide technical support and services to customers, including troubleshooting and problem resolution.• Develop and maintain product knowledge and be able to answer any questions customers may have.• Analyze customer feedback and recommend improvements for products and services.• Assist customers in selecting the most appropriate products for their needs.• RnD to make the product best fit as per customer/consumer requirements.• Administration of sales orders, including tracking and delivery of orders.• Participate in trade shows and other promotional activities.• Preparation of tenders, proposals and quotations.• Resolve customer complaints and disputes.• Maintain and update customer records.• Generation of Leads for sales.• Develop and maintain relationships with customers, understanding their needs and providing them with the best possible solutions.Achievements:• Got a bonus full salary on achieving sales target.• Got an appreciation certificate on closing a deal of $0.6M.

• Evaluate existing products and systems for safety and efficient operation.• Troubleshoot and resolve technical issues in mechanical systems.• Prepare and present technical reports and presentations.• Develop and implement quality control measures.• Develop and implement production processes.• Ensure safety standards are met.• Perform other duties as assigned.Achievements:• Appreciation certificate on completion of safety hours.• Got a chance to work in the Production department.

Visited Following Departments / Sections:Small Amination Dept., Medium Ammunition Dept., Tank Section, Bullet Case Preparation Section, Wire Cutting Section, Clothing Section, Administration Dept., Power House Dept.

Visited the Following Departments:Administration Dept., Raw Material Dept., Sorting Dept., Washing & Dye Dept., Cutting and Padding Dept., Sewing Dept., Packing Dept., Logistic Dept.