• Plan, coordinate, and ensure completion of task on time to Meet budgetary objectives and make adjustments to project constraints based on financial analysis. • Collaborate with project stakeholders, such as project teams, executives, and clients, to ensure project success.• Implemented ITIL best practices to streamline service delivery, optimise IT processes, and enhance overall project efficiency and customer satisfaction.• Provide solutions and insights to the Project manager through the Data Analysis and Visualisation.• Coordinate with US Based team in managing IT projects.• Facilitate daily stand-ups to monitor sprint progress• Develop spreadsheets, diagrams and process maps to document needs.• Track project performance, specifically to analyse the successful completion of short and long-term goals using agile methodology.

• Interacting with the customer and understanding business needs, analyzing processes, and translating requirements into actionable solutions.• Responsible for new client acquisitions through market research and developing the sales channels.• Responsible as a Service Manager, revolve around building strong relationships with business clients, delivering banking solutions to meet their financial needs, analysing their financial health, mitigating risks, ensuring compliance, cross-selling relevant banking products and services to foster customer satisfaction.• Managing the overall client relationship of working capital customers of SME segments.• Oversaw all the health parameters of the portfolio and ensuring timely servicing of interest by the clients. • Provide complete and comprehensive information on various products such as overdraft, letter of credit, and bank guarantee, insurance offered by the Bank and ensure best services are provided to them.

• Data Analysis and Insights: Conducting data analysis and providing insights to support decision-making. This included data cleaning, transformation, and visualization to identify trends, patterns, and anomalies.• Reporting and Dashboard Development: Assisting in the creation and maintenance of data reports and dashboards for across different teams, such as content, marketing, and advertising. • Research and Innovation: Research on industry trends, best practices, and emerging technologies.

Worked in and contributed to the project focused on companies in the OTT media space across the globe.