Key Result Areas:- Supply Chain Management- Wareshouse & Inventory Management- Sales & CRM

Key Result Areas:1. Supply Chain / Logistics2. Local Operations management3. Customer Success / Retention4. Ecommerce / Digital MarketingRESPONSIBILITIES:Monitoring all Supply Chain functions and activities globally like sourcing and procuring materials from suppliers.Studying in-country challenges of customs, lead time, duties, high taxes, fluctuating exchange rates etc.Leading sub-ordinates of Supply Chain and Operations, monitoring their performance including… Show more Key Result Areas:1. Supply Chain / Logistics2. Local Operations management3. Customer Success / Retention4. Ecommerce / Digital MarketingRESPONSIBILITIES:Monitoring all Supply Chain functions and activities globally like sourcing and procuring materials from suppliers.Studying in-country challenges of customs, lead time, duties, high taxes, fluctuating exchange rates etc.Leading sub-ordinates of Supply Chain and Operations, monitoring their performance including collaboration with cross-functional suppliers and service delivery teams to ensure goals are met.Overseeing the Supplier Selection and Performance Evaluation processes.Building strong relationship with strategic supplier and customers through quarterly business reviews for ensuring a smooth service delivery cycle and customer experience.Processing RFI, RFQs, RFPs, prices benchmarking and ensuring competitiveness of proposals (cost benefit analysis).Ensuring a smooth order to delivery cycle including pre and post orders support, tech support etc.Responsible to manage global clients concerning their digital presence, IT procurement and asset life cycle management.Ensuring effective communication with Client manager, customers, suppliers/distributors and OEMs.Develops digital marketing strategy by studying economic indicators, tracking changes in supply and demand, identifying customers and their current and future needs, and monitoring the competition.Completes digital marketing department operational requirements by scheduling and assigning employees and following up on work results.Develop, manage customer specific operational activities and prepare the customer workflow for internal and external teams.Identifying risks and providing solution of any problem in the entire operation of the customer.To organize and lead business meetings with the customers, manufactures, suppliers, etc.To coordinate with different departments for instant problem resolution. Show less

Responsible to be engaged with customers with regards to gas connection, disconnection requests, billing, other inquiries and emergencies via calls/emails/walk ins (if required).To schedule daily gas connection, gas disconnection, inspection requests.Responsible to encode customer applications in the system.To arrange technical staff to attend an emergency immediately.Monitoring dispatched technical staff who attended the emergency, reporting the time of arrival,… Show more Responsible to be engaged with customers with regards to gas connection, disconnection requests, billing, other inquiries and emergencies via calls/emails/walk ins (if required).To schedule daily gas connection, gas disconnection, inspection requests.Responsible to encode customer applications in the system.To arrange technical staff to attend an emergency immediately.Monitoring dispatched technical staff who attended the emergency, reporting the time of arrival, work done, time completed.To coordinate with different departments such as administration, operations, accounts and finance.To perform any other task given by management. Show less

Assist with day to day operations of the HR functions and duties.Provide clerical and administrative support to Human Resources executives.Compile and update employee records (hard and soft copies).Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc).Coordinate HR projects (meetings, training, surveys etc) and take minutes.Deal with employee requests regarding… Show more Assist with day to day operations of the HR functions and duties.Provide clerical and administrative support to Human Resources executives.Compile and update employee records (hard and soft copies).Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc).Coordinate HR projects (meetings, training, surveys etc) and take minutes.Deal with employee requests regarding human resources issues, rules, and regulations.Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc).Communicate with public services when necessary.Properly handle complaints and grievance procedures.Conduct initial orientation to newly hired employees. Show less

Manage a team of call center agents.Be available to affect the entirety of the team's operations.Manage by walking around. Be visible to answer questions.Take calls that your agents can't handle and be available when an agent appears to need assistance.Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.Perform monitoring evaluation with each agent and meet with the team members.Work with… Show more Manage a team of call center agents.Be available to affect the entirety of the team's operations.Manage by walking around. Be visible to answer questions.Take calls that your agents can't handle and be available when an agent appears to need assistance.Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.Perform monitoring evaluation with each agent and meet with the team members.Work with management on refining and scheduling appropriate training sessions.Develop training documents that support call center operations.Establish monthly meetings with other departments to review call center operations.Motivate and encourage agents through positive communication and feedback.Create effective channels of agent feedback.Present to the operations Manager at the conclusion monitoring checklists and a written performance summary of the team. Show less

To attend customers calls and provide relevant information.To achieve daily and monthly targets to meet required KPI.To have positive and co-operative behavior with staff.Customers’ complaint handling and keeping their follow up. Giving suggestions, which can be helpful and convenient to work as front force.Provide feedback to top management regarding nature queries and complaints traffic.To perform any other task given by management.