Noman Ahmed Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

Primary Responsibilities:Handling Customer Issues Related to ASATEEL (ITC) Permits: Address andresolve customer concerns and issues related to ASATEEL (ITC) permits.Customer Account Registration on the ASATEEL Portal: Facilitate theregistration of customer accounts on the ASATEEL portal for GPS trackersthat are registered with ASATEEL.Adding Vehicles to the ASATEEL Portal: Process the addition of vehicles tothe ASATEEL portal.Issuing Permits on Behalf of Customers: Handle the issuance of permits onbehalf of customers.Renewing Permits Related to ASATEEL Registered GPS Trackers: Manage therenewal process for permits associated with ASATEEL-registered GPStrackers.Activating Vehicles through the ASATEEL Portal: Oversee the activation ofvehicles using the ASATEEL portal.Issuing GPS Certificates: Issue GPS certificates after thoroughly verifying allrelevant details.Managing Technicians’ Schedules: Coordinate and manage the schedulesof technicians to ensure optimal operational efficiency.

Karāchi, Sindh, Pakistan

To ensure compliance for the required trip by given SOPTo ensure that vehicles do not deviate from the plan.To monitor the daily transportation plan by using applications,Utilize Mix-Telematics for Tracking and E-journey App for DataEntry.Communicating with drivers to through Recording Line.Monitoring Journeys for Schlumberger Management movementsas well as load movement.Monitor Vehicles through IN VEHICLE MONITORING SYSTEM (IVMS).Reporting all events and any tampering activities to themanagement.To advise and implementation of plan according to the SOP.Oversee Trip creation team for 100% Compliance,To ensure all required documents attached if vehicles going to RedZone Area.Check for Prior approval as per approval matrix.To check Resources, Driving Risks, Passenger’s details, driver’sdetails and loads according to plan and SOP and ensure to maketrip compliance.To keep follow up of especially given JOB through e-mails, Skype,and calls.

Karachi

To provide solution to the customer’s needs.Identify the problems of the customers quickly and precisely.Handle queries and complaints of customers in a kind, professional and tactful manner.Evaluates the circumstance and determines a proper course of action.Ensuring Customer Satisfaction.Determine issues in complaints managing nature and suggest resolutions forEnhancements.To maintain a position of trust and responsibility by keeping all customer business confidential.Preparation & maintain the performance report.Conduct different types of surveys.Sustain and maintain an up-to-date record.Be updated about the new services and process.Report to the supervisor, lead supervisor and assistant manager

Bachelor Of Commerce (Bcom)

Education record