As a Support Specialist, I ensure that support tickets are addressed promptly and accurately.I maintain direct communication with the Director of Programs and the CEO to facilitate efficient resolution of issues. Additionally, I monitor digital platform performance to identify and rectify glitches, focusing on enhancing user experience. My primary objective is to ensure the system is user-friendly for students, teachers, and employees by continuously assessing and implementing necessary updates.

My primary administrative responsibilities include managing follow-up and outbound calls, scheduling appointments, and preparing quotes and invoices to ensure smooth client interactions and efficient workflow.

I specialize in graphic design, web design, landing page development, email marketing, andadministrative support. Key responsibilities include designing visual content based on clientrequirements, preparing presentations and proposals, updating websites to reflect brandstyles and structural changes, and creating landing pages for targeted marketing campaigns.Additionally, I design email templates for campaigns and handle administrative tasks, such asordering and shipping supplies to clients and maintaining updated spreadsheets.

My responsibilities span social media management, graphic design, video editing, web design, andadministrative support. I schedule social media posts for platforms like Facebook and Instagram andcreate designs, including podcast thumbnails, proposals, and presentations based on client needs. Invideo editing, I perform basic tasks such as adding intros/outros, background music, and trimming.As a web designer/developer, I update websites to align with brand styles, add content, uploadvideos, and manage both front-end and back-end functions. Additionally, I handle administrativetasks like updating pricing and conducting inventory checks.

My main responsibilities include graphic design, where I create client-specific designs andprepare proposals and presentations, as well as administrative duties, such as updatingwinery price lists and conducting inventory checks to maintain accurate records.