Nome Xaphakdy Thammavong Email & Phone Number

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

• Perform adult case management duties in addition to lead responsibilities• Coordinate referrals, track orders, and referrals on Microsoft Excel. • Assist in completing intakes and follow up to identify intake options, and eligibility documentation (DAs, WHODAS, etc.)• Maintain positive working relationships with referring providers and explain the referral process. • Serve as a training resource/mentor to newly hired case managers.• Assist with program management and… Show more • Perform adult case management duties in addition to lead responsibilities• Coordinate referrals, track orders, and referrals on Microsoft Excel. • Assist in completing intakes and follow up to identify intake options, and eligibility documentation (DAs, WHODAS, etc.)• Maintain positive working relationships with referring providers and explain the referral process. • Serve as a training resource/mentor to newly hired case managers.• Assist with program management and administration.• Demonstrated leadership in planning team building activities and training.• Manage the mental court commitment list to ensure reports are e-file on time.• Track and process external case management referrals and follow up with providers to ensure required documentation is received.• Participate in interdepartmental process change efforts (i.e. linked appointment policies.) • In charge of the case management program when neither of the supervisors is not available. • Complete diagnostic assessments in order for clients to be eligible for mental health services. Show less

Minneapolis

*Provide clinical and administrative supervision and leadership to the program, and directly oversees Mental Health Counselors and Resident Services staff and is responsible for direct Targeted Case Management (TCM) service delivery onsite, and informally connects with the larger TCM team at Touchstone.

Minneapolis, Mn

• Provide adult case management services under Rule 79 for adults with serious and persistent mental Illness.• Assessment of service needs, planning, referral to needed services, coordination among the treatment team.• Assess clients for trauma, mental and physical health needs and monitor patient’s mental health symptoms and functioning level.• Work with clients in identifying goals in their service plan in order to become more productive and gain maximum independence in the… Show more • Provide adult case management services under Rule 79 for adults with serious and persistent mental Illness.• Assessment of service needs, planning, referral to needed services, coordination among the treatment team.• Assess clients for trauma, mental and physical health needs and monitor patient’s mental health symptoms and functioning level.• Work with clients in identifying goals in their service plan in order to become more productive and gain maximum independence in the community.• Plan, document, and set goals, measure progress, monitor symptoms.• Assisted clients in improving medication compliance, chronic health outcomes through collaborative with the medical and psychiatric providers and staffs.• Educate and empower patients and families to make informed personal health care decisions.• Provided crisis intervention, guidance, and supportive counseling.• Assist client in learning and implementing coping skills to improve behavior where it no longer interferes with daily functions.• Link clients to community resources, public, social and welfare agencies, order to achieve and maintain stability in the community and address unmet social service needs. • Develop and maintain positive working relationships with government programs such as housing, health, legal agencies and other community resources.• Knowledgeable about the mental health commitment process.• Prepared reports for courts and provided necessary information regarding services.• Use bilingual language skills to support clients in accessing service’s needs.• Experience using electronic medical records systems.• Attend professional training and meetings as required by regulations. Show less

• Provided technical assistance, research support on policy matters, coordination and implementation of division programs and policies and development of new policy• Coordinated two statewide Scholarship programs: Nursing Facility Employee Scholarship Program and HCBS Scholarship Program• Created and managed contracts with providers • Reviewed, edited, formatted legislative report, grants, and documents related to state government policies and regulations• Developed reporting… Show more • Provided technical assistance, research support on policy matters, coordination and implementation of division programs and policies and development of new policy• Coordinated two statewide Scholarship programs: Nursing Facility Employee Scholarship Program and HCBS Scholarship Program• Created and managed contracts with providers • Reviewed, edited, formatted legislative report, grants, and documents related to state government policies and regulations• Developed reporting guidelines, training and public relations materials• Resolved eligibility and compliance problems with providers• Interpreted statutes and rules from manuals, bulletins, and other written materials• Audited and tracked required federal and state program information, and maintain up-to-date and accurate databases • Conducted research, data analysis and managed reporting forms• Assisted with the development of outreach, marketing products, presentations, and workshop materials• Participated in program planning for cultural awareness and diversity in the workplace• Assisted and provided basic support for Microsoft SharePoint training• Trained providers on new reporting procedures on the web-based cost report. Show less

Assist the recruitment services staff on recruitment initiativesProvided prospective student follow-up, recruitment and multicultural eventsHelp organize targeted annual events and activitiesRespond to walk-in and email inquiries

Provided administrative support by editing, typing, and proofreading business correspondence, documents, and grant proposalsAssisted in preparing grant proposals and marketing and community relations efforts; maintained and updated filing systemsServe as a patient advocate and provide community outreach

Managed two fast-paced University departments serving over 5000 multicultural students and 26,000 women on campus.Supervised, trained and delegated projects; fostered teamwork Assisted with logistics of meetings, programs and event planningProvided positive public relations and customer service; tracked student academic progressProvided general office support, and facility management Develop weekly newsletter ; designed and created marketing strategies for various events and… Show more Managed two fast-paced University departments serving over 5000 multicultural students and 26,000 women on campus.Supervised, trained and delegated projects; fostered teamwork Assisted with logistics of meetings, programs and event planningProvided positive public relations and customer service; tracked student academic progressProvided general office support, and facility management Develop weekly newsletter ; designed and created marketing strategies for various events and programsImproved student programming by developing a surveys and soliciting feedback to ensure quality service and satisfaction Show less

Masters Of Public Health, Public Health Administration And Policy

Master Of Public Health (Mph), Pubic Health Administration And Policy, 3.8

Activities and Societies: Lao Student Association MacArthur Fellow

Bachelor Of Arts (B.A.), Physiology, General

Activities and Societies: Lao Student Association, Asian Student Union, MacArthur Undergraduate Research Program, Habitat for Humanity.

Bachelor Of Arts, Physiology

Nursing Assistant, Nursing Assistant/Aide And Patient Care Assistant/Aide