Nomfundo Dlamini Email and Phone Number

Individual, group/family counseling and community outreach programs worked with Durban central , KwaMashu and Chatsworth communities.

Working on a blended calls system (inbound and outbound calls simultaneously) making payment arrangements or establishing payments dates to bring accounts up to date. Resolve account queries or escalate in accordance with the company policy. Capture accurate notes of telephone engagement and arrangements made with the customer for follow-up. Rehabilitated delinquent accounts, meet collections targets and ensuring Services Agreement Levels are met or exceed.

Collecting outstanding amounts to rehabilitate delinquent customer accounts through the use of collections techniques and resources, to regular paying habits. Whilst ensuring, to achieve or exceed monthly collections targets and meet SLAs.