Nomindalai Naranbaatar Email & Phone Number

Denver, Colorado, United States

Czech Republic

•Developed a custom Authentication Wizard integrated with internal Integration HUB for Customer Service Users using Apex, Flow, REST API and Lightning Web Components, resulting in streamlined operations, increased productivity, and improved customer service.•Successfully integrated Gmail Calendar with Salesforce as a proof of concept, enhancing collaboration and scheduling capabilities among bank employees.•Implemented a voucher giving system using Flow, Apex and REST API. This system solved the process of issuing vouchers to customers, enhancing operational efficiency and customer satisfaction.•Participated in the analysis, design, and implementation of Invoice Synchronization and Pairing Logic for Acrea CZ client. This involved transitioning data from the legacy system to the new Salesforce environment using REST API, reducing the average processing time of one invoice by 2 minutes.•Contributed to building a Custom App for Salesforce mobile and Standard, managing mortgage requests for DHA Services B.V. in the Netherlands. Implemented QR code generation, reading, and data updates from the third-party Ockto server using Platform Cache, Platform Event, and Rest API, improving process efficiency and data precision.•Customized Detail and List Pages of various Custom objects using Lightning Components and Apex, enhancing user experience with tailored, user-friendly interfaces for the client Carrier.•Analyzed and developed a functional solution to automate daily control of WEG Germany's customers against the blacklist using shell scripting, Java, and Salesforce Data Loader, ensuring compliance with government regulations. This initiative freed up staff to focus on essential duties.•Extended a PDF template creation tool for generating PDF documents, including invoices, using Visualforce Pages and Apex for the client Konto-Bariery. This provided employees with more flexibility and customization options for generating PDF documents.

Ulaanbaatar Mongolia

• Led 20-person teams in backend and frontend development to launch the initial release of the Lend Wallet project for LendMN, an AI-based lending startup, meeting our deadline, which was instrumental in making the company's mobile app a daily essential.• Proactively addressed open issues and maintained effective communication with various departments including Management, AI, Finance, and Customer Service, ensuring minimal disruption to ongoing operations while integrating new functionalities.• Established communication with stakeholders and third-party merchants like Telco operators, Gas stations, and Supermarkets. Collected requirements, finalized features, and implemented functions like Top-up account, Transfer money, Pay recurring/one-time bills, Buy gas with QR codes, and Pay shopping bills by QR codes. These expansions attracted new customers, broadening the company's service range. • Participated in organizing and executing two phased Launch Events for Lend Wallet, targeting taxi drivers and over 100 prominent figures from diverse industries. These events significantly contributed to the startup's growth and enhanced its industry reputation.

Ulaanbaatar Hot, Mongolia

Assessed Customer Service needs and evaluated chatbot technologies, selecting the best fit per bank policies.Resume• Designed and implemented TDB Bot for a Facebook Page with 300k+ followers using Dialogflow, Meta for Developers, PHP,MySQL, and Shell Scripting, reducing human assistance by 30%.• Designed and developed a very intuitive and u ser friendly web page for business users to access detailed chatbot reportsusing HTML, CSS, JavaScript and PHP, enabling users to train and improve chatbot constantly.• Presented chatbot functionalities to IT, HR, and Customer Service leaders and trained teams for smooth adaptation.• Represented the bank at ICT Expo, showcasing TDB Bot and other services among top technology companies.

Hlavní Město Praha, Česká Republika

• Played a crucial role in implementing the first Salesforce CRM solution for a leading Czech bank, serving 3.5 million clients. Utilized Salesforce Service Cloud, Sales Cloud, and Experience Cloud to customize a groundbreaking solution, elevating customer relationship management and setting a new efficiency standard in the Czech banking sector. • Created transitional Custom objects, Custom Settings, and triggers to migrate data into multiple Salesforce Standard and Custom objects using Data Loader and SOAP API. Ensured a smooth transition of data from the bank's previous system to Salesforce.• Analyzed, designed, and created several incoming and outgoing data integration logics and mappings using Custom settings, Custom metadata, triggers, REST, and SOAP APIs. Allowed seamless integration of data between Salesforce and other systems used by the bank.• Developed a timesheet app in Salesforce Communities (Digital Experience) using Aura Components. Collaborated with the UX team to deliver a prototype in two weeks and implemented all core functions, including SAP integration, within a month. The app exceeded the bank's expectations, driving notable operational and service enhancements through Salesforce's capabilities and our expertise.

• Contributed to the successful implementation of middleware to bridge the CRM and Billing System for a leading Telco Operator Company in the Czech Republic. Utilized Java SE/EE and Oracle SQL technologies. This middleware enabled instant activation of new tariffs and changes to data and voice packages, setting the company apart from competitors.• Leveraged extensive knowledge of various business products from previous projects to hold a pivotal role within the team. Responsible for analyzing billing products and coordinating their migration into the new Billing and Middleware systems.

Master'S Degree, Computer Science, 3.95

Activities and Societies: Key courses: Software Architecture, Modern Web Applications, Modern Programming Practices and Algorithms..

Master'S Degree, Information Technology

I graduated with honors and received the Rector's Award in recognition of my outstanding academic performance and the successful defense.

Bachelor'S Degree, Information Technology

I graduated my studium with honors and received the Dean's Award for exceptional academic achievements and my dedicated approach.

Intensive Czech Language Course, Czech Language And Literature

Primary School

I secured the first place in the mathematics competition held in Khan-Uul District, Ulaanbaatar, Mongolia