Norma Miranda Email & Phone Number

Porter, Texas, Us

* Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options.* Used company software to analyze customer coverage needs, write quotes, and issue policies.* Built and maintained relationships with clients to support satisfaction.* Interpreted insurance policies and explained coverage to clients.* Analyzed clients' current insurance policies and suggested additions or other changes.* Contacted prospective and current clients via telephone to provide quote and policy information.* Built proficiency in utilizing multiple software systems to track customer accounts and update customer information.

* Responded to telephone inquiries and complaints following standard operating procedures.* Resolved customer complaints promptly and efficiently.* Provided exceptional customer service to ensure customer satisfaction.* Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.* Developed positive relationships with customers through friendly interactions.* Handled customer complaints and inquiries in a courteous and efficient manner.* Maintained an updated knowledge base of current products, services, pricing, promotions.

* Maintained logs and documentation to detail key information regarding incoming and outgoing calls.* Maintained a high level of professionalism when dealing with difficult customers.* Handled customer complaints and inquiries in a courteous and efficient manner.* Managed the sales process from lead generation to policy delivery.* Analyzed customer data to identify suitable insurance options.* Developed a comprehensive understanding of the insurance industry and current regulations.* Processed payments from customers in accordance with established payment methods.* Provided detailed information about policy options, costs, and coverage levels.* Monitored client accounts for renewals and updated them accordingly.* Generated new sales, retained existing members and grew book of business through multiple product offerings.

Associate Of Arts (A.A.)

High School Diploma