Nompendulo Z. Email & Phone Number

New York, New York, United States

Driving customer acquisition, retention, and advocacy by leveraging the power of alternative payment options, referral marketing, customer reviews, and user-generated content- enabling the company to reach new audiences, build trust, credibility, and ultimately drive business growth.Manage and optimise referral program:Develop and implement creative referral marketing strategies to engage existing and attract new customers.Set up and customise referral campaigns, determine… Show more Driving customer acquisition, retention, and advocacy by leveraging the power of alternative payment options, referral marketing, customer reviews, and user-generated content- enabling the company to reach new audiences, build trust, credibility, and ultimately drive business growth.Manage and optimise referral program:Develop and implement creative referral marketing strategies to engage existing and attract new customers.Set up and customise referral campaigns, determine incentives, rewards, and program rules.Monitor, analyse, and report on key performance metrics related to the referral program.Identify and nurture brand advocates, developing strategies to keep them engaged and motivated.Manage and optimise customer review program on Shopper Approved, Pissed Consumer, BBB, Trust - Pilot platforms:Develop and implement strategies to encourage customers to leave reviews- authentic feedback, including video and text.Analyse and report on key performance metrics related to the review program.Identify opportunities to showcase positive reviews in marketing and sales materials.Manage and optimise User-Generated Content program on PowerReviews through product reviews and Q&A:Develop and implement strategies to encourage customers to leave product reviews.Monitor and moderate UGC to meet brand standard of quality, relevance, and authenticity.Analyse and report on key performance metrics related to the UGC program.Identify opportunities to leverage UGC in marketing and sales initiatives.Partnership with alternative payment options vendor:Develop and implement marketing strategies to promote vendor as a payment option to target audience.Collaborate with the vendor to optimise customer experience and increase conversion rates.Monitor, analyse, and report on related key performance metrics.Identify opportunities for growth and improvement.Develop a comprehensive LinkedIn marketing strategy, create content, and monitor and analyse performance metrics. Show less

New York, New York, United States

Developing and implementing a comprehensive social media strategy for Tire Agent and its subsidiary businesses. Managing all social media platforms, creating engaging content, benchmarking and tracking performance metrics to ensure that the social media presence aligns with the overall marketing objectives.Key Responsibilities:Create influencer marketing ads/ campaign i.e storyboards. Source and manage influencers for each ad.Develop and execute a comprehensive social media… Show more Developing and implementing a comprehensive social media strategy for Tire Agent and its subsidiary businesses. Managing all social media platforms, creating engaging content, benchmarking and tracking performance metrics to ensure that the social media presence aligns with the overall marketing objectives.Key Responsibilities:Create influencer marketing ads/ campaign i.e storyboards. Source and manage influencers for each ad.Develop and execute a comprehensive social media strategy to increase brand awareness, engagement and generate leadsCreate, curate, and publish engaging content across various social media channels, including but not limited to Facebook, Twitter, LinkedIn, Instagram, Pinterest, and YouTubeMonitor and respond to social media comments, inquiries, and complaints in a timely and professional mannerCollaborate with cross-functional teams, including marketing, technology, products, and customer service, loyalty and communications, to ensure brand consistency across all channelsAnalyse social media data and metrics to track the effectiveness of campaigns and adjust strategies as neededManage and maintain social storefronts on Instagram and FacebookStay up-to-date with social media trends, best practices, and emerging platformsCreate business cases for new marketing platforms.Create benchmarking strategies to stay ahead of competitors.Liaise with manufacturers for deals and promos.Website proof reading. Show less

New York, New York, United States

Manage customer profiles; Use Slack, Zendesk, User Sessions, Google Docs; Google Meets, and Trainual;Answer inbound calls & solve customer queries via phone call or email; Apply SOPs and channel data to the relevant department; Track orders and interpret tracking info and logistics;De-escalate customers; product knowledge; Sales and marketing to customers; Troubleshoot live sales online; e-commerce; assist customers to place an order online; Resolve card and… Show more Manage customer profiles; Use Slack, Zendesk, User Sessions, Google Docs; Google Meets, and Trainual;Answer inbound calls & solve customer queries via phone call or email; Apply SOPs and channel data to the relevant department; Track orders and interpret tracking info and logistics;De-escalate customers; product knowledge; Sales and marketing to customers; Troubleshoot live sales online; e-commerce; assist customers to place an order online; Resolve card and payment issues; Data capturing; Outbound calls to third parties, clients, or customers; Advise on finance plans and possible repayments. Show less

New York, New York, United States

Developing and implementing a comprehensive social media strategy for Tire Agent and its subsidiary businesses. Managing all social media platforms, creating engaging content, benchmarking and tracking performance metrics to ensure that the social media presence aligns with the overall marketing objectives.Key Responsibilities:Create influencer marketing ads/ campaign i.e storyboards. Source and manage influencers for each ad.Develop and execute a comprehensive social media… Show more Developing and implementing a comprehensive social media strategy for Tire Agent and its subsidiary businesses. Managing all social media platforms, creating engaging content, benchmarking and tracking performance metrics to ensure that the social media presence aligns with the overall marketing objectives.Key Responsibilities:Create influencer marketing ads/ campaign i.e storyboards. Source and manage influencers for each ad.Develop and execute a comprehensive social media strategy to increase brand awareness, engagement and generate leadsCreate, curate, and publish engaging content across various social media channels, including but not limited to Facebook, Twitter, LinkedIn, Instagram, Pinterest, and YouTubeMonitor and respond to social media comments, inquiries, and complaints in a timely and professional mannerCollaborate with cross-functional teams, including marketing, technology, products, and customer service, loyalty and communications, to ensure brand consistency across all channelsAnalyse social media data and metrics to track the effectiveness of campaigns and adjust strategies as neededManage and maintain social storefronts on Instagram and FacebookStay up-to-date with social media trends, best practices, and emerging platformsCreate business cases for new marketing platforms.Create benchmarking strategies to stay ahead of competitors.Liaise with manufacturers for deals and promos.Website proof reading. Show less

Cape Town, Western Cape, South Africa

Teaching English as a second language. Creating learning materials. Interviewing and grouping learners according to their abilities, through curated trial sessions. Finding clients through networking and building rapport.Managing schedule and class allocation times.Assigning learning materials and testing knowledge and understanding.

Bachelor Of Commerce - Bcom, Marketing/Marketing Management, General

Activities and Societies: Business Communications; Marketing; Business law; Accounting; Economics; End-User Computing; Business.

Bachelor Of Commerce - Bcom, Business/Commerce, General

Activities and Societies: Accounting; Business Management; Analytical techniques; Human Resource Management; Economics; Commercial law Did.