Nompilo Buthelezi Email & Phone Number

Prague, Czechia

Execution of Research Studies:- Conducted 300+ user interviews and usability tests, including weekly continuous tests and leveraged other research methods such as card sorting, surveys, competitor analysis, heuristic evaluations, journey maps, & focus groups, resulting in a 30% decrease in user-reported friction points.- Led cross-functional workshops to define research goals, resulting in a 15% reduction in time spent on ideation and planning phases.- Built a recruitment user database of over 1000 customers across Africa to ensure continuous testing across all devices (Web, mobile, tv)- Identified and leveraged research tools for efficiency improvement (Dovetail, Optimal Workshop, Maze).Data Collection and Analysis:- Synthesized complex data into actionable insights, resulting in a 10% improvement in task completion rates for core user journeys.- Analyzed user feedback and behavioral data to identify key pain points, leading to a 25% increase in feature adoption rates.Reporting and Documentation:- Continuously presented research findings to executive stakeholders, resulting in the prioritization of UX enhancements that led to a 10% increase in user retention.- Created standardized reporting templates, improving the efficiency of research documentation by 20%.Cross-functional Collaboration:- Collaborated with product managers and designers to prioritize feature development based on user research insights, resulting in a 15% increase in overall product satisfaction.Mentorship and Leadership:- Mentored junior UX researchers, resulting in a 30% improvement in research quality and efficiency.- Provided leadership on UX research methodologies, resulting in the adoption of new best practices that improved team performance by 20%.

Prague, Czechia

Stakeholder Communication: - Engaged with external stakeholders, including carriers and vendors/suppliers, as well as internal stakeholders such as retail, finance, software support, and fulfillment centers, to ensure seamless information flow and project alignment.Data Extraction and Analysis: - Leveraged Excel and other internal data management systems to extract data from multiple databases. Conducted ad hoc reporting and analysis to support business needs.Trend Analysis and Decision Making: - Quickly assessed the business impact of trends and made data-driven decisions to optimize operations.Issue Escalation and Resolution: - Systematically escalated issues or data variances to relevant owners and teams, ensuring timely resolution and implementation of corrective actions.Time Management and Critical Task Execution: - Worked within various time constraints to meet critical business needs, identifying and measuring key activities to ensure efficiency and effectiveness.Customer Experience: Provided real-time customer support in a 24/7 operational environment, ensuring high-quality customer experience and prompt issue resolution.

Dubai

Market Research & Data Analysis- Conducted in-depth market research to quantify, size & segment tire market potential across multiple product lines covering 70+ countries in Africa, India & Middle East.- Designed & monitored interactive dashboards calculating market size by country & product segment with quarterly re-forecast revision as per market trend indicators.- Collaborated with research companies to conduct deep-dive country analysis on potential conquest territories and drive SOM & sales increase in excess of $10mil.Strategic Marketing- Through analyzing & monitoring stock levels for more than 20 key customers, I was able to improve demand and supply planning and tire allocation a midst challenging supply environment.- Enhanced strategic marketing by developing the 10-year sales growth ambitions & address opportunities through leveraging existing offerings & developing new ones.Supported business decision making through gaining deeper understanding of different economies over 4 years while working with limited available information resources.Report Writing & Communication- Managed all internal market research to provide insights & present recommendations to key stakeholders including sales & product management.- Presented market and competitor updates in dynamic, emerging markets.- Optimized methodologies & quality of reporting through frequent engagements with sales teams, news bulletins & industry experts.

Dubai

Data Analysis & Reporting- Developed and analyzed dynamic reporting templates and interactive visualization dashboards to monitor and ensure compliance with municipal water quality standards, effectively tracking daily chemical data.- Conducted comprehensive analyses of the Engineering Department’s capital expenditure projects, overseeing budgets exceeding 10 million AED ($2.7 million USD) to ensure fiscal compliance and optimal resource allocation.Inventory & Resource Management- Enhanced inventory management by identifying discrepancies in inventory levels and cost of goods, leading to improved tracking accuracy and operational efficiency.- Automated data collection and reporting processes, reducing manual effort by 30% and increasing data accuracy and timeliness.Dashboard Design & Implementation- Designed and implemented a dashboard that pinpointed peak times for ride malfunctions, optimizing user experience and reducing weekly shutdown times by over 2 hours through data-driven insights.- Spear-headed the implementation of a real-time monitoring system for key performance indicators (KPIs), enabling proactive issue resolution and continuous improvement.