Nompilo Dlamini Email & Phone Number

Johannesburg, GP, ZA

City Of Johannesburg, Gauteng, South Africa

South Africa

Pretoria Area, South Africa

Enterprise Technical Consultant at Sage.

Durban Area, South Africa

• Acts as a liaison between the client and Alchemex’s internal processes to efficiently handle all technical and product support issues by following standardised procedures.
• Provides coaching and mentoring to the users ensuring that there is clear and concise understanding of system functionality (this may include directing the client to the knowledge base).
• Troubleshoots user queries/ issues via email, telephone, forum or internal Alchemex support by using all available resources to research solutions to queries.
• Makes support decisions with regards to the best solution that can be provided,
• Deals with more technical and complicated issues
• Determines severity of issues and responds to client by ensuring that timeframes and solution is communicated and understood in accordance to the agreed SLA.

Johannesburg Area, South Africa

• Promoting Sage Intelligence through classroom session with business partner and colleagues.
• Assist colleagues with technical errors
• Create knowledge base articles for clients and colleagues
• Direct liaison with the development team
• Weekly product update meetings with Dev
• Developing good working relationships with stakeholders at all levels to build consensus

Durban