Nompilo Dlamini Email & Phone Number

Johannesburg, Gp, Za

City Of Johannesburg, Gauteng, South Africa

South Africa

Pretoria Area, South Africa

Enterprise Technical Consultant at Sage.

Durban Area, South Africa

• Acts as a liaison between the client and Alchemex’s internal processes to efficiently handle all technical and product support issues by following standardised procedures.• Provides coaching and mentoring to the users ensuring that there is clear and concise understanding of system functionality (this may include directing the client to the knowledge base).• Troubleshoots user queries/ issues via email, telephone, forum or internal Alchemex support by using all available resources to research solutions to queries.• Makes support decisions with regards to the best solution that can be provided, • Deals with more technical and complicated issues • Determines severity of issues and responds to client by ensuring that timeframes and solution is communicated and understood in accordance to the agreed SLA.• Attends daily Scrum Meetings ensuring knowledge of system changes and updates are maintained.• Brings any outstanding unresolved calls to the attention of the Business Solutions Manager to be discussed either prior or during daily Scrum Meetings.• Provide Remote assistance to client, via team viewer, webex, etc• Provides assistance to first line support consultants from other opcos • Specialist in Sage intelligence reporting product

Johannesburg Area, South Africa

• Promoting Sage Intelligence through classroom session with business partner and colleagues. • Assist colleagues with technical errors • Create knowledge base articles for clients and colleagues• Direct liaison with the development team • Weekly product update meetings with Dev• Developing good working relationships with stakeholders at all levels to build consensus• Solve Critical issues in time sensitive environments• Proven quality assurance, risk management and change management expertise • Cross-functional project management concepts, methods and practices• Information technology applications, processes, software and equipment• Business systems design and business process management• Support Multiple projects/software with medium to high complexity

Durban