• Providing computer or network support for employees/ users• Assisting users with troubleshooting and diagnosing possible hardware and software issues.• Replacing damaged hardware, performing tests on new hardware or software, installing new equipment, creating CRM tickets and logging its resolution.• Assisting users telephonically before going to their offices Connecting employee's computers to network and printers manually Upgrading all user Desktops and laptops from windows7 to windows10 Setting up hardware, installing and configure software's and drivers Configuring new laptops for employees Connecting Virtual Private Network (VPN) for authorized employees Making sure that network is up and running all the time Performing technical assessment and interacting with the vendor for the equipment that is still under warranty.

• INFORMATION MANAGEMENTWorks closely with the Monitoring and Evaluation District Support Facilitator to ensure effective use and constant flow of data and information in all directions between local, provincial and national vaccine rollout teams and within the teams. Ensures that all the different information systems that are used for enrolment, vaccine logistics (SVS), vaccine allocation, distribution, administration.• INFORMATION COMMUNICATIONLiaises with the core logistics team by reviewing and approving / sign-off and issue a PO # for the distribution plan. Ensures effective use and flow of data by understanding the interface between information systems that are used for logistics, vaccine and ancillary item allocation, distribution, administration, tracking, vaccinator registrations, site registration, and monitoring and evaluation dashboards such EVDS.• CONTINGENCYPuts system in place to ensure IT Service Continuity for the EVDS or other IS systems such as the SVS.• PLANNINGPuts in place contingency plan to manage the risk of EVDS or SVS going off-line for any reason such as load shedding at a vaccination site. (Disaster recovery plan and Downtime plan) Ensures all paper based forms are back-captured within 24hrs• CAPACITATION AND TRAININGTrains and onboards providers of the EVDS and informing and training providers and other users on new or additional features.Works closely with the communication team to ensure that all end users have access to simple and easy to follow instructions on how to use the EVDS and are made aware of new or additional features timeously.• IT SUPPORTTroubleshoots and responds to all EVDS glitches and inquiries from end-users. Analyses and categorizes key problems identified in the district and escalating them to the province if necessary. Enhances, augments, and adapts existing IT and IS infrastructure to support and facilitate vaccination roll-out.

• INFORMATION MANAGEMENTWorks closely with the Monitoring and Evaluation District Support Facilitator to ensure effective use and constant flow of data and information in all directions between local, provincial and national vaccine rollout teams and within the teams. Ensures that all the different information systems that are used for enrolment, vaccine logistics• INFORMATION COMMUNICATIONLiaises with the core logistics team by reviewing and approving / sign-off and issue a PO # for the distribution plan. Ensures effective use and flow of data by understanding the interface between information systems that are used for logistics, vaccine and ancillary item allocation, distribution, administration, tracking, vaccinator registrations, site registration, and monitoring and evaluation dashboards such EVDS.• CONTINGENCYPuts system in place to ensure IT Service Continuity for the EVDS or other IS systems such as the SVS.• PLANNINGPuts in place contingency plan to manage the risk of EVDS or SVS going off-line for any reason such as load shedding at a vaccination site. (Disaster recovery plan and Downtime plan) Ensures all paper based forms are back-captured within 24hrs• CAPACITATION AND TRAININGTrains and onboards providers of the EVDS and informing and training providers and other users on new or additional features.Works closely with the communication team to ensure that all end users have access to simple and easy to follow instructions on how to use the EVDS and are made aware of new or additional features timeously.• IT SUPPORTTroubleshoots and responds to all EVDS glitches and inquiries from end-users. Analyses and categorizes key problems identified in the district and escalating them to the province if necessary. Enhances, augments, and adapts existing IT and IS infrastructure to support and facilitate vaccination roll-out.