Quality Assurance Specialist
CurrentQuality Assurance Specialist I & II 09/2015 - PresentWorks with Settlement Processing Specialist and Quality Assurance Leadership to identify trends and opportunities for further review. Document any ongoing issues or trends within the business groups to ensure appropriate processes are being followed by business groups. Analyze and suggest process improvements to QA Liaison/Leadership. Completes requested projects from QA Liaison/Leadership. Completes side by sides with QA team and… Show more Quality Assurance Specialist I & II 09/2015 - PresentWorks with Settlement Processing Specialist and Quality Assurance Leadership to identify trends and opportunities for further review. Document any ongoing issues or trends within the business groups to ensure appropriate processes are being followed by business groups. Analyze and suggest process improvements to QA Liaison/Leadership. Completes requested projects from QA Liaison/Leadership. Completes side by sides with QA team and supported business groups as needed. Participates in QA Presentations and training for supported business groups to help establish the highest quality knowledge for incoming employees.Completed 15 American Bankers Association (ABA) Courses and received Certificates for each course. Show less