Nonso Iwedinobi Email & Phone Number

Teynham, Gb

Teynham, Gb

Wrotham, England, United Kingdom

Provide frontline technical support to users, resolving issues related to desktops, laptops, software applications, and peripherals.Troubleshoot network connectivity issues and escalate to second-line support when necessary.Maintain detailed records of service requests, incident reports, and resolutions using [Ticketing System or Software Name].Monitor system performance and security, proactively identifying and resolving potential issues.Set up new workstations, install necessary software, and configure hardware for new employees.Assist with user account management, including password resets and access requests.

Sheppey

Provided logistical support in supply chain operations, improving efficiency by reducing order processing time by 20% and minimizing inventory discrepancies by 15%. Streamlined organizational processes, resulting in a 30% increase in on-time delivery rates and a 25% reduction in transportation costs.

Belgium

Website Redesign: Spearheaded the redesign of the company’s website, resulting in a 50% improvement in user experience metrics and a 35% increase in average session duration. Managed all stages from conceptualization to deployment, ensuring the new design aligned with industry standards and modern user needs.Collaboration: Collaborated with the marketing and IT teams to ensure the website's design aligned with company goals and IT standards, leading to a 20% reduction in project turnaround time. Regularly engaged with over 15 stakeholders to gather requirements, present mockups, and incorporate feedback, achieving a 98% satisfaction rate in stakeholder reviews.Technical Implementation: Implemented responsive web design principles, resulting in a 40% increase in mobile traffic and a 30% decrease in bounce rates across devices. Utilized HTML, CSS, JavaScript, and React to build a robust, scalable site, reducing page load time by 25%.SEO and Analytics: Assisted with integrating SEO best practices and analytics tools, leading to a 45% increase in organic search traffic and a 20% improvement in conversion rates. Monitored website performance and user engagement to inform future enhancements and content strategies.User Testing and Feedback: Conducted over 20 user testing sessions, gathering valuable insights and feedback that resulted in a 30% improvement in user satisfaction scores. Continuously refined the user interface and experience based on testing results, contributing to a 25% increase in returning user rate.

Linton, England, United Kingdom

•Implemented first-line response to Systems Service Desk calls, achieving a 20% reduction in average resolution time through efficient troubleshooting and escalation strategies.•Diagnosed and troubleshooted system faults, thereby achieving a 15% improvement in first-contact issue resolution rate.•Collaborated with business users to implement continuous improvements to systems, resulting in a 25% enhancement of overall system efficiency.•Executed day-to-day maintenance and housekeeping of division's business systems, ensuring a 99.5% system availability.•Administered user accounts and access controls within systems applications, maintaining a 100% accuracy rate in access provisioning.•Enhanced workflow rules, leading to a 20% increase in process efficiency.•Implemented user support in queries and reports usage, resulting in a 30% improvement in end-user proficiency.•Conducted user acceptance testing for upgrades, contributing to the successful rollout of 3 major system upgrades with zero critical issues.•Documented workflows and practices, creating a comprehensive knowledge base that improved team efficiency by 15%.•Tested and implemented new workflows, streamlining processes and reducing system downtime by 10%.•Facilitated to project work and participated in the successful completion of 2 major projects within the given timeframe.

Teynham, England, United Kingdom

Data Quality Analyst:•Ensured data integrity through regular audits, achieving over 99% accuracy and reducing discrepancies by 50% within the first year.•Ensure accurate data entry by controlling and verifying input parameters.•Perform data verification and validation of labels.•Maintain data integrity and consistency.Label Production Analyst:•Streamlined label management process, reducing production time by 20% and label errors by 15%, improving operational efficiency and cutting costs.•Prepared a production volume of 10,000 labels per month with a 99% accuracy rate, minimizing errors and maintaining product integrity.•Control the printing, production, and issuance of labels, adhering to specifications and technical -standards.•Ensure compliance with the latest specifications and industry standards.•Maintain detailed administrative records related to label printing, traceability, and issuance.Compliance Support Analyst:•Conducted regular audits in compliance with regulatory standards, identifying areas for improvement, and achieving a 15% increase in compliance scores along with a 20% reduction in non-compliance incidents•Monitor and enforce adherence to relevant customer, industry, and legislative standards such as British Retail Consortium (BRC), Hazard Analysis and Critical Control Points (HACCP), and Tesco Produce -Packing Standards (TPPS).•Provide support and guidance to ensure compliance with standards and regulations.•Assist in conducting audits and implementing corrective actions to maintain compliance.Monitored and enforced adherence to customer, industry, and legislative standards, leading to a 98% compliance rate and a 15% reduction in non-compliance incidents within the organization.•Collaborated with cross-functional teams to conduct audits, facilitating clear communication and coordination among stakeholders to ensure compliance with regulatory standards

Rainham, England, United Kingdom

•Analyzed 100 daily sales orders with 99% accuracy using Sage 200, driving customer satisfaction and repeat business.•Processed 200 invoices and 150 quotations monthly, enhancing financial operations and customer satisfaction.•Managed client profiles for over 500 clients, improving customer relationship management efficiency by 40% and contributing to a 25% increase in customer satisfaction scores.•Processed and executed an average of 50 order amendments per week, ensuring accurate and timely updates to customer orders and minimizing errors or delays in the fulfillment process.•Implemented technical support to sales team members, resolving 90% of Sage 200 application-related inquiries within 24 hours, ensuring minimal disruption to sales operations.•Influenced process improvements that resulted in a 25% reduction in order processing time, allowing for faster order fulfillment and improved customer satisfaction.•Using Sage 200 to process sales orders, ensuring accurate and timely order fulfillment. This includes handling order entry, verifying product availability, and generating invoices.•Managing Invoices and Quotations: Generating invoices and quotations within Sage 200, maintaining a systematic approach to pricing, discounts, and terms. This ensures smooth and professional communication with clients and contributes to maintaining positive customer relationships.

Lagos, Nigeria

• Provided comprehensive technical support to a diverse client base, resolving software and hardware issues with a focus on prompt and efficient problem-solving. Achieved an average ticket resolution time of 12 hours, exceeding the team's target.• Monitored systems for performance, security, and availability, conducting regular audits and implementing proactive measures to maintain uptime. Reduced system downtime by 5.42% through proactive monitoring and swift response to anomalies.• Analyzed large datasets to identify patterns, trends, and insights, resulting in the creation of detailed reports that provided actionable information to clients. Implemented data visualization techniques, resulting in a 15% increase in the clarity and effectiveness of data presentations.• Assisted clients in implementing and configuring software solutions, ensuring seamless integration with existing systems and customization according to client requirements. Successfully delivered 10 projects within specified timelines and budget, meeting or exceeding client expectations.• Conducted comprehensive training sessions for end-users, resulting in improved software adoption and user satisfaction. Created user manuals, guides, and documentation, reducing user inquiries by 25% and empowering users to resolve issues independently.• Collaborated closely with clients, project teams, and stakeholders to gather requirements, provide regular updates, and address any issues or concerns. Received positive feedback for excellent communication and ability to build strong relationships across different teams and departments.• Established and maintained effective relationships with vendors and third-party service providers, ensuring timely communication, contract management, and monitoring of service level agreements (SLAs). Achieved a 40% increase in vendor performance and contract compliance.

Cyber Analyst

Activities and Societies: Intrusion detection and prevention systems (IDS/IPS) Security Information and Event Management (SIEM) tools.

Certificate, Edx Front-End Web Development

Skills Bootcamp in Front-End Web Development! This is a rigorous and fast-paced course that teaches the practical, technical skills that.

Bachelor Of Science (B.Sc.), Pharmacology

Drug Formation and Delivery: Understanding of drug formation techniques, drug solubility determination and delivery systems such.