I'm a passionate and results-oriented Virtual Assistant with 3+ years of experience providing exceptional customer support and administrative assistance. I leverage my strong communication and organizational skills to streamline operations, identify customer needs, and drive business success. My passion lies in helping businesses thrive, and I excel in remote environments, consistently exceeding expectations.WHAT I DO:Customer Success Champion: Build positive customer relationships, troubleshoot issues, and ensure client satisfaction.Operational Efficiency Expert: Manage calendars, emails, data, and tasks to optimize workflow and free up your time.Lead Generation Strategist: Identify and attract potential customers, driving revenue growth.Social Media Savvy: Engage with your target audience and build brand awareness.EXPERTISE:Customer Service & SupportCalendar & Scheduling ManagementData Entry & ManagementEmail Management & CommunicationLead Generation & OutreachSocial Media ManagementSkills:Exceptional Time Management & OrganizationProficient in Microsoft Office Suite (Word, Excel, PowerPoint)Strong Written & Verbal CommunicationSocial Media Platforms (Facebook, LinkedIn, X)Let's Connect!I'm eager to discuss how I can help your business achieve outstanding customer service and operational efficiency. Feel free to connect with me through email: nonyedora21@gmailcom
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Assistant Class TeacherBest Breed International Academy (Nysc) Aug 2023 - Nov 2024Yenagoa, Bayelsa State, NigeriaI set up and tidy classrooms for lessons. I provide support and assistance to individual students to help them better understand the content and assist them in completing tasks, class exercises or assignments.I also supervise students outside the classroom during lunch time, field trips or recess.
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Virtual AssistantDeo Gratia Electrical Feb 2020 - Jun 2023Ikom, Cross River State, Nigeria•Initiated contact with potential leads through emails, phone calls, social media platforms like: Facebook,Instagram, Twitter and Linkedin.•Coordinated schedule between sales team and potential clients.•Confirmed appointment between sales team and potential clients.•Maintained communication flow between sales team and potential clients.•Organized data and made sure information was up-to-date.•Provided customer support via email,chats or phone calls.•Created and managed social media content calendar resulting in a 30% increase in engagement over three months.•Streamlined email management system, reducing inbox clutter by 50% and improving response time by 25%.
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Sales RepresentativeAmy'S Stores Aug 2018 - Jan 2020Makurdi, Benue State, Nigeria•Communicated pricing, discounts, and contract terms.•Negotiated terms and conditions with clients, aiming to reach mutually benefial agreements.•Kept accurate records of sales activities including interactions with clients and prospects.•Ensured customer satisfaction to build long-term relationships.•Maintained positive relationship with existing and potential clients.
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Customer Support RepresentativeEman Investment Nigeria Limited Aug 2016 - Jul 2018Makurdi, Benue State, Nigeria•Identified and accessed customer's needs to achieve satisfaction.•Managed email correspondence and ensuring customer's inquiries were addressed within the timeframe.•Scheduled and coordinated appointment.•Conducted market research and compile reports to aid decision-making process
Dorathy Nonyelum Education Details
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Second Class Upper
Frequently Asked Questions about Dorathy Nonyelum
What is Dorathy Nonyelum's role at the current company?
Dorathy Nonyelum's current role is Virtual Assistant | Streamlined Administrative Support| Lead Generator |Online Productivity Manager.
What schools did Dorathy Nonyelum attend?
Dorathy Nonyelum attended University Of Agriculture, Makurdi.
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