Chinonye Ikem Email & Phone Number

London, United Kingdom

Lagos, Nigeria

• Ensure optimized interaction between Sparkle and its customer.
• Developing and implementing strategies useful in improving customer relationships, dedication, and satisfaction.
• Manage customer concerns by responding promptly and professionally to incoming customer queries using the CRM tool.
• Maintain an updated knowledge base article of Sparkle's products, services, and customer service policies.
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
• Daily data analytic reporting of customer experience performance using power BI.

Lagos Nigeria

• Manage front office operations, act as a point of contact for customers, and handle incoming calls.
• Handle daily direct and indirect client relations operations
• Assist in the recruitment of employees
• New hire onboarding processing and off-boarding of exiting staff
• Managing employee personnel files, recruitment files, and other staff records.
• Managing office HR web-based online office suite software (Zoho)

Abuja Nigeria

Nigeria SACE is a five-year program funded by the U.S. Agency for International Development (USAID), througha contract with Chemonics International. It aims to strengthen civil society’s ability to influence the development and implementation of key democratic reforms at the national, state, and local levels.