Sarah Longenecker Email & Phone Number

Tucson, Arizona, United States

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Tucson, Arizona, United States

Tucson, Arizona

➤ Verified and processed requests to correct/update highly sensitive data➤ Investigated possible violations of established processes and procedures as it related to data security

Tucson, Arizona

➤ Applied 10+ years of call center experience to collaboratively build new quality evaluation procedures used to define, measure, and analyze key performance indicators (KPI) of front-line customer support agents➤ Recognized and awarded for proactively creating resources used to calculate and improve the automation, completion rate, and accuracy of fellow.

Tucson, Arizona

(Temporary assignment through StaffMatters, Inc.)➤ Reviewed, organized, and digitized American Board of Radiology certification records

Tucson, Arizona

(Began as a temporary assignment through StaffMatters, Inc.)➤ Supported a fast-paced accounting team responsible for the timely and accurate processing of bi-weekly payroll for company’s multistate luxury hotel resorts and cruise ship wellness spas➤ Primary office administration responsibilities included: front desk, email and phone support; export/import.

Tucson, Arizona

➤ Working remotely, managed all marketing projects and tasks related to print/digital advertising, collateral design and development, trade shows, sponsorships, directory listings, social media, email campaigns, newsletters, press releases, video productions, and website improvements ➤ Researched and developed targeted campaigns to generate leads and build.

Tucson, Arizona

➤ Used professional design standards and software to produce high-quality advertisements, brochures, logos, videos, business cards, publications, product data sheets, product labels, posters, e-newsletters, social media imagery, trade show signage, vehicle decals, and other sales and marketing materials in a variety of print and digital formats➤ Simplified.

Tucson, Arizona

➤ Greeted and directed guests, vendors, and prospective business partners➤ Answered and routed incoming calls and emails; took/relayed messages➤ Accepted/distributed incoming deliveries, and prepared outgoing mail and packages for distribution➤ Prepared and managed project documents and records; created and maintained electronic/physical filing systems ➤.

Tucson, Arizona

(Formerly APAC Customer Services, Inc.)➤ Provided technical assistance and customer support to Apple iPhone and iTunes users➤ Built customer trust and confidence by demonstrating empathy, listening attentively, and explaining all available support options➤ Identified and solved problems by asking appropriate probing questions, rapidly diagnosing hardware.

Tucson, Arizona

➤ Provided 10+ years of customer support in a busy call center environment for the emergency roadside assistance / automotive industry➤ Took ownership of customer concerns and resolved complex issues with speed, accuracy and professionalism ➤ Commended in performance evaluations for consistently exceeding sales and productivity goals including customer.

Tucson, Arizona

➤ Developed persuasive cold-calling and telephone communication techniques to effectively solicit and gain the trust and cooperation of randomly chosen poll participants ➤ Conducted public opinion surveys on a wide variety of political, social, and consumer topics by asking participants a series of scripted questions while maintaining a personable, but.

Tucson, Arizona

➤ Ensured customers enjoyed a safe and satisfying store experience by greeting guests with a friendly and welcoming attitude, answering questions, walking customers to specific products, performing price checks, stocking and arranging products to shelves, bagging groceries with care, loading purchases into vehicles, collecting shopping carts from the lot.

Tucson, Arizona

Built custom subs. 🥖