Sarah Longenecker Email & Phone Number

Tucson, Arizona, United States

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Tucson, Arizona, United States

Tucson, Arizona

➤ Verified and processed requests to correct/update highly sensitive data➤ Investigated possible violations of established processes and procedures as it related to data security

Tucson, Arizona

➤ Applied 10+ years of call center experience to collaboratively build new quality evaluation procedures used to define, measure, and analyze key performance indicators (KPI) of front-line customer support agents➤ Recognized and awarded for proactively creating resources used to calculate and improve the automation, completion rate, and accuracy of fellow Quality Analysts’ reports/results

Tucson, Arizona

(Temporary assignment through StaffMatters, Inc.)➤ Reviewed, organized, and digitized American Board of Radiology certification records

Tucson, Arizona

(Began as a temporary assignment through StaffMatters, Inc.)➤ Supported a fast-paced accounting team responsible for the timely and accurate processing of bi-weekly payroll for company’s multistate luxury hotel resorts and cruise ship wellness spas➤ Primary office administration responsibilities included: front desk, email and phone support; export/import of hours worked using ADP; collection, calculation, data entry, and validation of payroll/HRIS data; employment/income verification; direct deposit enrollment; processing of wage garnishments, deductions and loans➤ Trained managers/ timekeepers in time-tracking software and timekeeping procedures; redesigned/updated training materials; overhauled traditional/manual timesheets into digitized PDF forms which automated time-tracking calculations and optimized the readability, accuracy, and processing of submitted timesheets

Tucson, Arizona

➤ Working remotely, managed all marketing projects and tasks related to print/digital advertising, collateral design and development, trade shows, sponsorships, directory listings, social media, email campaigns, newsletters, press releases, video productions, and website improvements ➤ Researched and developed targeted campaigns to generate leads and build relationships within key segments; provided data driven recommendations for optimizing sales and marketing strategies➤ Administered all social media channels including LinkedIn, Facebook, YouTube, and Twitter; created original blog posts, videos and graphics; rejuvenated and repurposed existing material; implemented a clear and consistent branding strategy➤ Directed the decision making process regarding media placement, campaign length and featured products and services; negotiated media contracts; prepared and signed insertion orders; managed marketing budget and expense reports; tracked advertising/editorial schedules and invoices; produced and delivered artwork; reviewed and approved printing proofs

Tucson, Arizona

➤ Used professional design standards and software to produce high-quality advertisements, brochures, logos, videos, business cards, publications, product data sheets, product labels, posters, e-newsletters, social media imagery, trade show signage, vehicle decals, and other sales and marketing materials in a variety of print and digital formats➤ Simplified complex technical information into comprehensive concepts and graphics➤ Demonstrated time and project management skills by working independently with minimum direction or supervision; took ownership of managing and coordinating multiple ongoing tasks, while adhering to strict deadlines

Tucson, Arizona

➤ Greeted and directed guests, vendors, and prospective business partners➤ Answered and routed incoming calls and emails; took/relayed messages➤ Accepted/distributed incoming deliveries, and prepared outgoing mail and packages for distribution➤ Prepared and managed project documents and records; created and maintained electronic/physical filing systems ➤ Took inventory and ordered office and breakroom supplies as needed; maintained cleanliness of reception area

Tucson, Arizona

(Formerly APAC Customer Services, Inc.)➤ Provided technical assistance and customer support to Apple iPhone and iTunes users➤ Built customer trust and confidence by demonstrating empathy, listening attentively, and explaining all available support options➤ Identified and solved problems by asking appropriate probing questions, rapidly diagnosing hardware or software issues, effectively walking customers through troubleshooting steps over the telephone, escalating calls when needed, and ensuring customer satisfaction➤ Maintained composure, patience, and a positive attitude when faced with demanding, irate callers; consistently surpassed customer satisfaction goals➤ Designed promotional flyers at the request of operations manager

Tucson, Arizona

➤ Provided 10+ years of customer support in a busy call center environment for the emergency roadside assistance / automotive industry➤ Took ownership of customer concerns and resolved complex issues with speed, accuracy and professionalism ➤ Commended in performance evaluations for consistently exceeding sales and productivity goals including customer retention, first call resolution, attentive listening skills, timeliness, communication skills, telephone etiquette, and "world class customer service"➤ Proactively developed and managed a department based intranet website used for training and record keeping➤ Became a lead “go-to” person for particularly challenging calls; frequently trained and mentored new and established employees on company policies, procedures, and projects➤ Awarded the peer-nominated “Associate of the Month,” in December 2006 and April 2008

Tucson, Arizona

➤ Developed persuasive cold-calling and telephone communication techniques to effectively solicit and gain the trust and cooperation of randomly chosen poll participants ➤ Conducted public opinion surveys on a wide variety of political, social, and consumer topics by asking participants a series of scripted questions while maintaining a personable, but neutral demeanor; ensured the confidentiality and accuracy of all recorded responses ➤ Frequently selected to beta test new surveys before they were implemented company-wide

Tucson, Arizona

➤ Ensured customers enjoyed a safe and satisfying store experience by greeting guests with a friendly and welcoming attitude, answering questions, walking customers to specific products, performing price checks, stocking and arranging products to shelves, bagging groceries with care, loading purchases into vehicles, collecting shopping carts from the lot, and keeping the store and surrounding areas clean and tidy

Tucson, Arizona

Built custom subs. 🥖