At Uber, I collaborate with cross-functional teams to enhance the service quality and reduce the contact rate for the customers and drivers. I leverage data analysis tools such as SQL, Tableau, and Data Studio to identify root causes, trends, and insights, and communicate them effectively to the stakeholders. I also handle critical safety events and escalations, ensuring compliance and resolution.I am pursuing an executive education in Product Management from Indian School of Business, where I learn how to design, develop, and launch innovative products that solve real-world problems. I have a bachelor's degree in Mechanical Engineering from GMR Institute of Technology, and I have completed professional courses in Human Resource Management from LIBA and Business Analysis from Alma better. I am passionate about learning new technologies and applying them to create value and impact for the customers and the organization.