Noor J. Email and Phone Number

I have extensive experience leading the design, configuration, and deployment of ServiceNow modules such as Incident, Problem, Change, and Service Catalog. By collaborating with stakeholders, I’ve ensured solutions align with business needs, leveraging my expertise to map processes and customize workflows for optimal efficiency.My work includes developing custom applications, integrating third-party tools like Jira and Active Directory, and implementing advanced automations using Workflow Editor and Flow Designer. I’ve also managed platform upgrades, configured Service Portals, and implemented robust role-based access controls to enhance security and usability.With a focus on data accuracy, I’ve maintained CMDB integrity, defined SLAs, and provided actionable insights through advanced reporting and dashboards. I’m passionate about delivering scalable solutions, streamlining operations, and empowering teams through training and knowledge-sharing, all while adhering to ITIL best practices.

As a ServiceNow Administrator, I ensured platform efficiency by managing core modules like Incident and Change Management while troubleshooting issues and maintaining user roles and security. I streamlined workflows and enhanced operations through customizations, automation, and integration with external systems such as HR tools.I optimized the platform with tailored forms, reports, and notifications, supported the CMDB, and implemented Service Level Agreements to improve service delivery. Collaboration with teams on upgrades, compliance, and training was integral to my role, ensuring alignment with business needs and best practices.Through proactive support, innovation, and teamwork, I contributed to a user-focused ServiceNow environment that drove operational excellence and met organizational goals.

As a ServiceNow Administrator, I gained hands-on experience configuring and maintaining core modules like Incident and Change Management to support IT operations. I customized workflows, forms, and dashboards to improve efficiency and automated tasks using client scripts and UI actions to reduce manual effort.I worked closely with teams to create catalog items, integrate APIs like Active Directory, and debug platform issues with senior developers. Writing knowledge base articles and supporting platform upgrades allowed me to enhance user experience and streamline IT processes.This role gave me a strong foundation in ServiceNow, from managing CMDB updates to implementing security roles and small enhancements like SLA rules. Through collaboration, testing, and continuous learning, I developed solutions that aligned with organizational goals and improved overall platform performance.

As a web developer, I built and maintained websites for small businesses, focusing on clean design and user accessibility. Collaborating closely with clients, I created responsive layouts using HTML, CSS, and JavaScript, ensuring seamless performance across devices. From adding interactive features with jQuery to integrating contact forms, I was dedicated to delivering websites that aligned with client goals and branding.Beyond development, I designed visually engaging graphics with tools like Photoshop, optimized websites for SEO, and ensured cross-browser compatibility. I also worked with WordPress, customizing themes to meet client needs, and performed regular updates to keep websites functional and relevant.This role not only strengthened my technical skills but also emphasized the importance of collaboration and continuous learning. From using Git for version control to exploring backend basics like PHP and MySQL, every project taught me the value of combining technical expertise with a user-focused approach.