Mentored client emails and provided solutions to clients over telephone calls on the spot. Directed queries and discrepancies in coordinating with the branch and processing team to ensure seamless processing from end to end. Supervised all the mail and calls to ensure zero errors. Providing training, preparing MIS reports, and presenting to senior management. Received a spot award for April and July 2023 and business excellence for June 2023

Directed solutions to clients over telephone calls for all banking dispute transactions and completed monthly sales targets. Collaborated with large amounts of inbound calls promptly and followed communication “scripts” when handling different topics. Facilitated customers’ needs, clarified information, researched every issue and provided solutions or alternatives. Cultivated sustainable relationships and engaged customers by going the extra mile. Analysed team… Show more Directed solutions to clients over telephone calls for all banking dispute transactions and completed monthly sales targets. Collaborated with large amounts of inbound calls promptly and followed communication “scripts” when handling different topics. Facilitated customers’ needs, clarified information, researched every issue and provided solutions or alternatives. Cultivated sustainable relationships and engaged customers by going the extra mile. Analysed team qualitative and quantitative targets. Show less

Scrutinised the open account and collection documents as per URC 522, FEMA and RBI guidelines. Implemented payments like a bank-to-customer fund transfer (MT103) and bank-to-bank fund transfer (MT202) through a swift message. Directed queries and discrepancies in the transaction and coordinated with the branch to ensure seamless processing of transactions from end to end. Provided training to new team members, managed ten members of the team, prepared MIS reports… Show more Scrutinised the open account and collection documents as per URC 522, FEMA and RBI guidelines. Implemented payments like a bank-to-customer fund transfer (MT103) and bank-to-bank fund transfer (MT202) through a swift message. Directed queries and discrepancies in the transaction and coordinated with the branch to ensure seamless processing of transactions from end to end. Provided training to new team members, managed ten members of the team, prepared MIS reports, and presented them to senior management. Received an appreciation mail from senior management for delivering quality payment transactions. Show less

Facilitated collection bills and open account payments through SWIFT messages as per URC 522, FEMA and RBI guidelines. Mentored overdue collection bills and ensured their proper handling. Executed delivery orders and Shipping guarantees against collection bills. Supervised all the transactions and complied with internal policies and procedures, and RBI and FEMA guidelines.

Executed job profiles for all newly hired employees in the PeopleSoft application. Mentored mailbox and employee punch-in and punch-out Directed final payment settlement to existing employees Provided training to team members, prepared MIS reports, and presented to senior management. Idea board award for out of box thinker in 2013 Brinker Brilliance and Wow award for excellence performer in 2011, 2012 and 2013