Studious IT professional with a process (ITIL Service Manager certification) and technical background. As a team manager experience of steering and coaching small and big teams (5-50) within Infrastructure Services, both in hierarchical as matrix structures. Highly committed with understanding of technology and the business value it can bring. Experienced in areas of service management, process management and managing operational teams in an international environment. Drives continuous improvement and always aiming for results. Can easily switch between strategic, tactical and operational issues.My drive is the motivation of people to get result according, or even above, the expectation of our customers. For that I use, next to my energetic enthusiasm, my good knowledge of implementing, and manage (ITIL) processes and my experience in working with people in teams to find the right results.